Ib/cb ESA to UC migration - questions

hughie1
hughie1 Online Community Member Posts: 60 Contributor

Hello. I am in the process of doing the online claim form for migration. I have a few questions.

  1. Will an expired passport suffice for id?
  2. In my case, when is the earliest they are doing reviews where one has to send statements. What are you hearing? I seen somewhere 10 months. Don't they have a massive covid backlog or something?
  3. What happens once I have submitted my claim. Maybe a phone call or appointment? How long until?
  4. When is my first new-style esa payment?
  5. Do they leave people migrating from esa (support group) alone after everything is setup?

If you can answer any of these questions I'd appreciate it.

Comments

  • Kimmy87
    Kimmy87 Online Community Member Posts: 3,544 Championing

    2. Those reviews are random, there is no set time. They are financial reviews not medical reassessments, it's the latter that has a backlog.

    5.Yes. New claims can be busy with various tasks on the To Do list, but things settle down and the claim basically runs itself in LCWRA (the UC equivalent of ESA Support Group).

  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 3,749 Championing

    • 1. Possibly not. The wording is 'valid passport', and an expired one technically isn't valid. I would still recommend trying it though as a passport is one of the easiest ways to verify ID online.

    3. You will receive a message on your journal telling you what will happen next. Usually a Job Centre appointment or a telephone call. It can be within 24 hours, or up to 2 weeks. Depends on the current staff & workload in your area.

  • mikeyyyy
    mikeyyyy Online Community Member Posts: 6 Listener

    hi ive received a text today asking me attend a id appointment tomorrow morning am migrating from esa support group and have severe anxiety what can i do to avoid this stressful appointment.

  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 3,749 Championing

    Unfortunately you can't avoid the appointment, everyone has to verify ID, even when migrating from ESA.

    You can ask to have a biographical ID check done over the phone if that would be preferable for you. I would recommend calling UC to ask for that as a journal note may not get through quickly enough.

  • mikeyyyy
    mikeyyyy Online Community Member Posts: 6 Listener

    @OverlyAnxious thank you for your help

  • mikeyyyy
    mikeyyyy Online Community Member Posts: 6 Listener

    @OverlyAnxious hu again i’ve jus take to UC and he said it is a mandatory but he can see they’ve assigned me a work coach and i said i don’t have one i am in the support group is this going to be a big stressful thing i though migrating was going to be easy

  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 3,749 Championing

    This part of the migration can be difficult, but it will calm down soon.

    You will have a work coach to start with, as it takes a while for ESA to send information across to UC.

  • Kimmy87
    Kimmy87 Online Community Member Posts: 3,544 Championing

    Once ESA have confirmed your status with UC, you will no longer have a work coach.