Joint claim to single claim

hi there
I had a joint claim on Universal Credit with my now ex partner. I’m currently waiting for my 1st payment on a single claim. For proof of housing costs, my landlord wrote a letter for me explaining how much rent I pay etc, but he only put my name on the letter. I think I may have an untidy tenancy but I don’t really understand it. I have wrote on my journal I may have an untidy tenancy but after over a week, I’m still waiting for a reply.
Because I don’t know how much money I’ll receive, I wanted to apply for an advance so at least my rent was covered for another month. I was told I’m not eligible for an advance because my payment date hasn’t changed, even though my ex could apply for an advance and her payment date hasn’t changed either. I owe 6p on 4 budgeting advances and was told I could maybe apply for one of them after I’ve paid of the 6p on each budgeting loan. I do receive lcwra. I suppose my question is, is it correct that I can’t apply for an advance and can anyone tell me what I’ll likely receive as my first payment?
Thank you
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