Hi there folks, new to the community and I am looking for some advice after UC migration?

cdc85

Good afternoon,

Just wanted to ask if anyone else has experienced something similar when migrating to Uc from ESA?

I have just migrated from ESA support group to Uc. I completed all questions and ID process and to my surprise my first payment for Uc was the basic amount for a single person over 25 of £393 p/m. To me this would mean that my sick component has been left off my claim? I have claimed Esa (support) for numerous years due to a brain tumour and mental health illness where my payment was £636 p/m. My uc claim is all correct with no other factors ie (other benefits and savings) affecting the correct amount I should actually receive, the letter I received even states this with regards to the amount they came up with? When migrating you are told you will be no worse off monthly than your existing Esa claim, well I will be £243 p/m worse off at this juncture.

It does seem to me that without any journal message, phone call or sms that someone over at Uc has either made an error or that they are possibly stopping or not giving correct payments without an assessment or gathering of more information? I have Sent two journal entries, one standard and one regarding the payment section, five days later no reply. My Mum has also tried calling only for someone to hang up after being on hold for hours? I really need an answer from someone at Uc as my time to challenge the decision will run out.

Has anybody else experienced this when migrating to Uc?

Thank you,

Craig

Kimi87

Keep sending Journal messages (under Payment so it reaches your case manager).

Once the LCWRA element is added on, they'll adjust your previous statement and put a letter on your Journal confirming you have been underpaid. The money will arrive into your bank account a few working days later.

There is no "time to challenge the decision", at risj of running out, you just need them to add on the LCWRA element.

cdc85

Hi,

Thank you for your advice, with the help of my Mum we will leave another journal entry with regards to the LCWRA element that is missing and see what happens?

Will update when I hear back.

Thanks again,

Craig

cdc85

https://forum.scope.org.uk/discussion/comment/1000819#Comment_1000819

Good afternoon,

Just a quick update to say that I received a journal message that confirmed what you said would happen. UC have now added the LCWRA element to my claim.

Thanks again,

Craig

Kimi87

I'm glad they sorted it out, and thank you for coming back with an update 😊