Good afternoon,
Just wanted to ask if anyone else has experienced something similar when migrating to Uc from ESA?
I have just migrated from ESA support group to Uc. I completed all questions and ID process and to my surprise my first payment for Uc was the basic amount for a single person over 25 of £393 p/m. To me this would mean that my sick component has been left off my claim? I have claimed Esa (support) for numerous years due to a brain tumour and mental health illness where my payment was £636 p/m. My uc claim is all correct with no other factors ie (other benefits and savings) affecting the correct amount I should actually receive, the letter I received even states this with regards to the amount they came up with? When migrating you are told you will be no worse off monthly than your existing Esa claim, well I will be £243 p/m worse off at this juncture.
It does seem to me that without any journal message, phone call or sms that someone over at Uc has either made an error or that they are possibly stopping or not giving correct payments without an assessment or gathering of more information? I have Sent two journal entries, one standard and one regarding the payment section, five days later no reply. My Mum has also tried calling only for someone to hang up after being on hold for hours? I really need an answer from someone at Uc as my time to challenge the decision will run out.
Has anybody else experienced this when migrating to Uc?
Thank you,
Craig
