None payment again
Hi guys I'm new here, so hello.
I was wondering if anyone had any insight to my predicament.
A fortnight ago my esa didn't go i didn't notice as hadn't checked found out when direct debits failed. Spent 1hr 30mins on phone to dwp, they didn't know why sent and emergency payment. Messed me right up with payments and had to pay bills late. Luckily I check today not paid again, phoned again (only took 15 mins this time thank God.) Again said don't know why we'll look into it.
Over the years I have nothing but harassment and problems with dwp albeit not since covid. Is there a black list or something or is it just them adding fuel to my multiple mental health issues to throw me off the edge again like in the past?
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Hi @Phild sorry you've not had a reply until now. I've not heard of this before and it sounds really frustrating, especially with having to keep calling after failed promises. I wonder if there's a system issue with your account maybe that's causing issues. Have things improved since?
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Hi Holly thanks for reply.
No only change is i have to phone 8am every other Tuesday to get payment manually so don't have to spend 2 hours on Thursdays phoning. The have made numerous promises now, but still not sorted, been told 3 times it's sorted, then it's been escalated but no-one has looked at it yet as they have a backlog.
Frustration is an understatement to say the least.
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Yes I did Kimi, and also on the 4th occasion of none payment as said again about a formal complaint they said one has already been raised, no need to raise another it could slow procedure down, even though its not even been looked at yet.
They did try to blaim me on one call, saying it's my fault because I hadn't put any sicknotes in. I explained was signed off indefinitely by GP and so I didn't have to. Then it was a migration issue on they're systems and that she fixed it. Which she hadn't same happened again 2 weeks later.
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Beat me to it @Kimi87, I was going to suggest that too 🙂
That is ridiculous you're having to call them so often about this. I really hope you can get this resolved. It sounds like it might be a long and frustrating process which you shouldn't have to deal with, but will be much better for you when it's all sorted.
If you're happy to keep us updated with it, I'd like to know how it's going, and how it ends.
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Will do but don't hold your breath, I have no confidence in them, I'll prob get my pension before it's sorted
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