Help with housing

sw100

Hey I've lived in my council home since 2010 we are currently classed as over crowded with there being 5 people in a two bed I'm currently on the 9th floor and due to my lung disease,leg issues so on I have been unable to leave my home with confidence my issue being that although I can walk I can walk only sort distance with server pain in my leg and also have breathing issues where by I couldn't walk up one flight of stairs without server issues this has cuased me issues where I've been stuck sat outside waiting for repairs to come out and fix the lift this has happend so many times it's ridiculous then the lifts are set to have checks for safety reasons and constant maintenance which means I can't get out and about the lifts them selfs are an issue for my mobility scooter too I've sent all this over to my local housing on my bidding account but had no response and no band change I've emailed them but their email comes back as inactive or not working and when I've called the number given on their website they tell me they have nothing to do with it I've emailed my mp but still have not received a response I do have slight learning issues and find it difficult to get myself to the correct people so have come here for any potential help I check my bidding account weekly but don't when bother applying as I'm normally 500 in the que

Holly_Scope

Hi @sw100 I'm so sorry to read of your situation. As your overcrowded you should receive priority housing. It might be beneficial to reach out to Shelter for some advice/support. I've added a link to their website for more information - Check if your home is overcrowded by law - Shelter England

If the housing association aren't supporting as they should be, you can make a complaint to a third party ombudsman. I've added the link to the Gov. website which details the complaint process and links to do this - Housing association homes: Complaints - GOV.UK

I hope the above links are helpful. Please let us know how you get on.

Best wishes,