UC Migration Payment Issue
Comments
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I'd still recommend you reach out to local welfare rights as per my advice of May 2nd.
Local welfare rights advisors are paid or volunteers who support people with benefits advice among other things. They work on behalf of charities or other organisations and are not affiliated with DWP.
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@leeannathomas you are a very gracious young lady indeed…Thank you
I was originally interested in your post because I am on the same support as you were (£960 every month in ESA & SDP) and havent yet migrated over to UC and am dreading it already as im no good at filling in new forms or communicating my problems/issues clearly if any should arrive regarding the migration journey due to my disability, especially when my mental health is really bad which it has been these past few years so my heart really does go out to you with your situation and can sense the frustration, anxiety and worry your experiencing.
I really hope you can find someone or someone finds you who will be able to listen to you and help you find out what the issue is with your claim and why your not being paid the same as when you were on IR ESA
Sending you lots of positive energy and wishing a good outcome for you very soon x
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I am going to phone Welfare Rights and Citizens Advice Bureau tomorrow or Monday if they are closed. They can hopefully steer me in the right direction. Thank you for the advice its appreciated.
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Hello Kiki my name is Leeanna, nice to meet you. I can empathise with all you wrote. I was dreading the port over. My experience with it was I applied online before the deadline on managed migration letter. They asked a few questions online about my health nothing too difficult at all. They then arranged a telephone appointment to go through the identity confirmation. They they arranged a appointment to go through my commitments, which was a simple appointment as they said I was in the Support Group on ESA so wouldn’t have to visit the job centre etc and everything would pretty much be the same. My problem is that I have found I am receiving less money than I was. I have worked out what I should be receiving as per the calculations they provided. I don’t know anymore this is what Ive found. I really hope your situation is simple and your financially amount is the same if not better. Really don’t worry yourself, you can always get welfare rights and citizens advice bureau to help you before you port over so you have got them there immediately god forbid you need them. I’m the same I worry and worry and I can’t help myself.
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Glad to hear you are going to call the welfare rights people as the lovely Kimmi suggested!!!
You know I was just looking at the top of this letter and it says "The information UC received was as follows ESA £443 and based on weekly income £102"
This looks like they are talking about what information they received from ESA BUT have got it wrong and not added you SDP on to this calculation. The reason im saying this is because underneath that statement it says "Total migrating Legacy award £780" which to me sounds like they are talking about your old benefits BUT have not received the proper calculation for your old award
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I can’t take much more mentally, phoned Welfare Rights and they said they can’t help, they are not taking on anymore people. They said ring Citizens Advice and I’ve been trying and none of the options available apply to me when I phone. I don’t know where to turn, I am beside myself
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Citizens Advice offer a Help to Claim service, they can give advice on your first payment. It is a national service run by phone & web chat not linked to your local branch.
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Hey @leeannathomas I was just wondering how you are and have you got any update with help from welfare rights regarding your TP issue????
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Sorry, I mean have you received any help from Citizen advice?
Greetings @Kimi87, I do hope you are well.
Something has really been bothering my spirit for the past week in regards to this whole UC migration and TP issue and I have not been able to get help in understanding it fully and id like your take on it if you have the time as it seems you are very knowledgable on these matters.
Also due to my autism this message may not be as clear or as orderly as id like so please do forgive me in advance if my message gets confusing or sounds all over the place, however im going to try my best to ask you the questions that are in my head and put them here in black and white.
Ive been reading so many peoples stories on here of people being "worse" off after migrating, and in particular people who thought they were only receiving IR ESA to only be told or shown after migration that infact they were receiving partly CB ESA and will now be receiving NS ESA.
It seems that this has happened to Leeanna and many others and has caused so much stress and worry to peoples mental health and for the past week ive been trying to find out as much as possible as to why this is happening and why are people worse off as that shouldnt be the case!!! As Leenna rightly said in one of her previous messages, we were told we would not be worse off after migration and TP would be there to protect us…Obviously this has not been the case!
Ok, so this is my question to you Kimi, (I hope it looks like a question anyway lol)
From my understanding, when a person has now found out after migrating that they are now receiving NS ESA because they were receiving partly CB ESA it gives them an entitlement of £598.87 a month correct?
Its also my understanding that by receiving this NS ESA monthly payment of £598.87 that this is fully taken off a persons UC award…
But whats really confusing me is this £F£ thingy and im hoping you will be able to help me understand this.
So, If they are taking off the full £598.87 because someone receives NS ESA from a persons UC entitlement, and the standard UC allowance is only "£393 a month" where are they deducting the other "£205" from??? In the case of Leeanna it seems she has been told that she is entitled to LCWRA, which is her right to it as she is in the support group. Then I can also see housing costs added to the UC award. So im just so confused as to where do UC take the £205 excess NS ESA from???????
If they are deducting it from her LCWRA or housing element this is very wrong but I cant see where else they are taking it from….
Can you understand my confusion???
NS ESA is £598 a month
UC say they deduct NS ESA £F£
UC Standard allowance is £393
LCWRA is £416
It seems people are being treated very unfairly in this calculation and if UC are taking the excess NS ESA off someones LCWRA or even housing element this surely has to be unlawful right???
I really do hope you could help spread some light on this situation Kimi and look forward to hearing back from you…
P.s I do hope im clear in saying im mainly talking about people that were migrated over to UC from IR ESA /SDP (receiving approx £980 every 4 weeks) thinking that was all they were on and only after migration were they then made aware that they were partly receiving CB ESA which has now put them on NS ESA.
Im reading so many stories of people in this group having the same exact issues and its so disheartening to read how this is affecting peoples mental health as they are not getting the answers or proper explanations given to them. Its just wrong xxx
I really do hope your ok @leeannathomas xxx
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Hi I migrated over from ESA support group to UC last month had my 1st period assessment payment. It only mentioned standard payment of £400 from 14 April to 15 may. No mention of my LCWRA left note on my journal. Workcoach got back to me and said they are waiting team specialist to transfer my ESA details over and they can't say how long it will take. So I live of fresh air in meantime. Thought it was straight forward switch over. What's going on
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The ESA figure that you are using was your total ESA award. This includes a contribution based total which does get included in the transitional protection calculation. We can only consider the income related total. Your ESA was £240.55 but £138.20 is the contribution based total. £240.55 minus £138.20 equals £102.35 which is the amount used in the calculation of your transitional protection. As you are still receiving the contribution based ESA at £138.20 per week. Your transitional Protection has been calculated correctly. Kind Regards,
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I am exhausted this is the reply
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Hey @leeannathomas, im so sorry your still stressed out by all of this,
The message they sent you says "The ESA figure you were using was your total ESA award. This included a contribution based total which does get included in the total"
Do you think she ment "does not get included in the total"??? If thats the case thats just terrible
After reading your post Im starting to think that they are saying if someone has migrated over from CB ESA with a top up of ESA IR and was receiving £980 every 4 weeks (even though they thought for years that they were only receiving IR ESA) that the CB ESA part will not be included in the calculation process for TP when migrating over…
Thats a huge loss
The sad thing is most didnt even know that they were receiving CB ESA until it was too late
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I am not sure but I am definitely worse off and considerably, I’m around £140 month worse off. I am misunderstanding something as I worked my ESA out as they work it out, I multiplied it by 52 and then divided by 12. Now when I add what I get together off New style ESA and add my universal credit they do not even come close to the same amount. All my figures are posted earlier in the previous page. Am I just confused, don’t understand or am plain just getting the numbers wrong. Am I getting it wrong how this is meant to work. I thought transitional protection was so you would be no worse off but I’m at my wits end with this
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plus my payments are spread out over the month in much smaller amount so I am really struggling financially and no one will listen. I want my ESA and UC paid same day but they won’t, UC say that they picked two dates I’m paid and the ESA it’s still every fortnight. I am so mentally exhausted and this is causing physical and mental health problems to no end
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it looks like they are adding housing benefit to how they work out transitional protection too
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@Kiki23 Universal Credit is a benefit made up of different elements.
When awarding UC, those elements are added up and TP is calculated from that figure.
Then deductions are made for things like New Style ESA.
New Style ESA and UC are income replacement benefits. Under the welfare state a person is not entitled to two benefit income replacements which is why NS ESA is deducted £ for £.
@leeannathomas UC payment date is fixed based on the day you applied for UC and can't be changed. You can request your alternative payment arrangement ends (two payments per month) and you go back one payment a month.
ESA payment dates are also fixed.
You could consider using a second bank account to manage your money, so benefits go into one account and you move set amounts into your main account at intervals, as suits you.
Transitional Protection is calculated from all the legacy benefits you were on so Housing Benefit and IR ESA. This is because they've both been replaced by Universal Credit.
I'd once again recommend you consult a trained benefits advisor (we here on Scope are not), these people are not in anyway connected to or affiliated with DWP.
They are there to help us claimants navigate the system and provide independent advice.
This service can provide advice around your first payment, they are national (phone & web chat) and not connected to your local CAB.
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