UC migration is turning into a nightmare. Please help!

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BigHeadSpider

Hello,

I migrated over during the first week of April from ESA Income Related Support Group (joint claim) and after receiving notice of what my first payment would be, they have left out the disability part LCWRA completely. My award is as follows:

Your payment this month is £401
This will be paid by 8pm on 13 May 2025
What you're entitled to
Standard allowance
£628.10
You get a standard amount each month. You said you're in a couple
Housing
£541.75
Need help understanding your housing?
You said per month the total rent for your property is £478.44 and the service charges are £63.31.
You will have to pay your housing costs to your landlord.
Carer
£201.68
You said that ____ is caring for someone.
Transitional protection
£0.00
Your Universal Credit entitlement is not less than your previous benefits, so we have not added an extra payment.
Total entitlement before deductions
£1,371.53
What we take off (deductions)
Other benefits
We take money off your payment
As this is an average of other benefits that you're continuing to claim
___ :Carer's Allowance minus‑ £360.97
____: Employment and Support Allowance minus‑ £609.05
Money, savings and investments
minus‑ £0.00
We have taken £0.00 off your Universal Credit payment because you have money, savings and investments of £5,870.87.
You must tell us if this changes so that we can pay you the correct amount on time.
The first £6,000 of your money, savings and investments does not affect your payment. If you have over £6,000 up to £16,000, every £250 reduces your Universal Credit by £4.35. For any remaining amount that is not a complete £250, a further £4.35 is also deducted.
Total deductions
minus‑ £970.02
Your total payment for this month is
£401.51

This has affected my Council Tax as I'm now being billed for a higher amount when I normally receive 100% relief.

It's really starting to panic me, I've put 2 messages in the payment part of my journal which have been ignored,. 've contacted them via phone and they say they have sent a message to my Case Manager.

Is there anything else I can or should've done?

Thanks in advance!

Kimi87

You've done everything right.

Just to check the person missing LCWRA element is not the same person receiving Carers Element?

There is no need to panic about Council Tax. The bill will be re calculated once your LCWRA element is added. This might not see any changes though.

Council Tax Reduction is decided on at a local level. Each area has different rules. Some areas treat UC income differently to legacy benefits, and as a consequence some people have seen an increase in the amount they have to pay towards Council Tax.