Request please.

Agnia

Hi,

This morning about 11:50 am i was trying to post a comment under the topic Cool Cats and again for the umpteenth time ( im sorry for my English if is not grammatically correct as English is my second language and im under a very big stress ) a message popped on my phone screen that my comments will appear after is approved, this fact happened in the past and had a very bad negative impact on my mental and physical health and i do describe myself as disabled person, it traumatised me and i really feel worsening in my health, today on my phone screen this message appeared again despite the fact that i received a message from Scope that this is fixed and it will not happen again,

Agnia

Please @Holly_Scope , @Rosie_Scope , please if you could kindly email me with the details or please could you confirm it here your manager’s or your boss email address please could you confirm it with me please that i could directly share my feelings and to write to them please?

Thank you very much.

Kind regards.

Agnia

it has a very negative impact on my mental health seriously.

Carpy

It happens to me also,its no big deal though as they get posted when admin see it.

Agnia

Hi @Holly_Scope , @Rosie_Scope , Please if you could kindly provide the details that i kindly requested, ? Thank you very much.

Agnia

Please, could you confirm why my all comments that i have tried to post here are not appearing? Thank you.

Agnia

i couldn’t sleep all night and i wrote this yesterday under topic “ tell us some boring news

Agnia

Agnia

Please, could you kindly confirm where can i find my statement which i tried to post about 11:50 am today under the topic Cool Cats and i received message on my phone screen that my comment needs to be approved? Thank you.

Agnia

i was trying to post my response to @Kiki23 under the topic Cool Cats and again i saw this message on my phone screen

Agnia

Hi, please if you could kindly confirm where i can find and where my response is which i have tried to post and to write to @Kiki23 under the topic Cool Cats about 11:50 am today ? Thank you.

Agnia

Please, if you just could kindly provide the details that i was kindly requesting today,? Thank you very much, kind regards.

Adrian_Scope

Hello @Agnia

I'm @Rosie_Scope and @Holly_Scope's manager, if you would like to email me, you can reach me at: community@scope.org.uk

Thank you for your message. I understand this has been frustrating for you.

I want to let you know that Rosie and Holly have done everything correctly and have been working hard to try and fix this for you and they have checked and verified your account carefully.

We’ve looked into it more, and it may be that some of your posts are being held back because our system thinks they might be spam. This can happen when someone makes a lot of very similar posts and posts them very quickly, one after the other, even if the posts are not spam. The system is just trying to keep the community safe, but we understand it’s not working well in this case.

You haven’t done anything wrong, but if you’re able to space out your posts a bit more and make small changes to each one or ensure they all contain different content, that might help stop this from happening.

If you need any help or want to talk more about this, please feel free to send me an email.

All the best,

Adrian

Agnia

Hi Adrian , thank you so much for writing to me , please if i could kindly ask you to provide the details for the person who holds HR position at Scope i will be very grateful,please could you email me directly? thank you so much again for writing to me , i wish you a nice day today, please take care. I’m really sorry i think this is too much for me and really affected my mental and emotional and physical health, seriously.

Agnia

i do suffer from a very deep depression really

Agnia

Seriously. with all the respect for everybody.

Adrian_Scope

Hello @Agnia

The publicly available contact details for other departments in Scope are available on our website: Contact us

If you'd like to make a complaint, you should be able to use our complaint form, which also contains an email address and telephone number.