LCW/LCWRA Tel Assessment - is it best to wait until a decision is made to put in a complaint?

Kizzie123

Hi

I had a telephone assessment’s the other day re my UC50 form. I’ve been supplying fit notes since Nov 24, had a successful pip decision in March 25. They had asked my gp to fill in a form

Regarding my UC50 ( can’t remember what that was called

Anyway the other day I had the telephone assessment - was told it would be 20 mins up to an hour. It went on for 2hrs and 15 minutes - I was absolutely drained at the end . Some of the questions the woman asked me were so harsh and not sympathetic at all . She kept interrupting me saying we have a lot to get through so we have to move on. I had cbt the next day and a gp appt the day after . I told my gp what she had said to me and she was quite shocked and said I should put in a complaint about her as I think she could see it had affected me

So the question is - do I put a complaint in before I hear back from the dwp and their decision, or wait ? Would it jeopardize my decision complaining about the way the person was on the phone and how abrupt/ unsympathetic she was ?I’m sure the healthcare provider has to submit their results to the dwp the same day . I didn’t ask for it to be recorded and know I can ask for a more in depth report after the decision . She said the decision can be 4-6 weeks - is this about right ? Thanks in advance

Kimi87

The assessment report does usually go to the DWP quite quickly, unless it is selected for audit (an internal quality control process done within the assessment provider) which would delay the DWP getting it.

Official timescales for a decision are anything up to 12 weeks. Some people hear within days, for others it takes a few months.