Claim with “back office”???

cw1234
cw1234 Community Member Posts: 26 Listener
edited July 2025 in Mental health and wellbeing

hi I called about my esa assesment as it’s just eating me alive I can’t eat I can’t sleep I’m non stop shaking. She noted all this down when I called and told me “we have everything we need and your assesment is now with back office.” What does this mean? Am I going to be waiting months now? It seems so unfair that this process makes people so poorly alone never mind what I deal with daily!!!

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  • Albus_Alumni
    Albus_Alumni Scope alumni Posts: 11,373 Championing

    Hey @cw1234 I hope you're doing ok today?

    Back office often means it's with the people who specialise with mental health conditions from what I've been told by a few assessors, so it's nothing to be concerned about. I can't give you a time on how long it'll take for them to make their decision, but it's in the right place and there's movement, so I'd call that a good thing. 😊

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