motabilty car scheme return policy inspection on my car signed off after 42 months

SHEdevil666

hello am new on here and need some help

i have been on the motabilty car scheme for 12 years plus

and have allways did what they said and have allways been weclome and given gcb every renewal bonus

i returned my vw golf gtd in may

i have had it 3 plus years . i dont smoke or have no pets in my car

i returned my car when i explained that the car i was looking for was not on the site yet

i test drove other cars but i was not impressed regardless to say i had to mot my car and then drive it to lookers newcastle for the 4th recall it was passed for mot and sent to get fixed its has allways had elm issues its had3 streering wheels

i filled it up with ad blue got the 2 keys the booklet and the parcel shelf put the 200 miles worth of fuel in it on returning it

the guy at lookers went out and checked the milage as i had a lift of someone parked next to it

he took the millage and i asked him if it was ok he said yes and he showed me that it was signed off after a few minutes

i was aware of wheel rash and a small dent in the rear door passenger side

i am wanting help to understand what the return policy is because i am now suspened from the site i had ring up motability opperation to disscuse the issue

i have applied for gdpr sar on the data they have on me its been 3 months of been passed from pillar to post

they are saying that every pannel was damaged even the mirrows were hanging off the direct line insurance said it was ok but didnt know were it was

motbility says i had dropped it else were sliver link vw group

i have cctv recordings of it the day before it was took back i had the rac out to check it over as it had smoke comming out of the bonnet and a low coolant light on the dash along with eml light on and a warring on flat tyre 2 psi down and other issues

the rac man was happy for me to drive it to claer the gernic codes i have all the emails and texts

to cut to the chase i did not damgage what they said basically every thing on the car, nsf pannels osf pannels i have got photos and cctv footage but for some reason they are not releasing there the footage and by law they must

and i have read that soon as they sign it off it not my problem

i have had to go over the hire cars with the company they used and tick all the boxes of all the damage before and after i have used it and i have never had any issues with hire company

i have ptsd and mental heath issues as well a hart diease and diabetes

i can afford to pay for the damage if i have done it but i have nt

am not even interested in the scheme even though i paid a big lump sum upfront and give them my entitlement for 42 months and paid the tax on fuel 44000 miles

i have kept people empoloyed at the garge and insurance company as well as motabily and the opperations as well as the people who made the car as well as the dealership

i dont know what i have done but i can prove it was not the damage for sure

i only want to clear my name

its was late friday on a bank hoilday week end and the guy that signed it off was not the person that contacted me any help would be appreciated

thanks andy

Albus_Scope

Hey there @SHEdevil666 and welcome to the community.

That sounds like quite the rollercoaster there, I'm sorry they're making things so hard for you. I'd suggest getting some legal advice regarding all of this as I fear it's not something we could comfortably help with.

MW123

@SHEdevil666

Firstly, welcome to the community.

It is clear that you have taken all the appropriate steps, arranging an RAC inspection, securing CCTV footage and photographs, and maintaining detailed records of communication. These actions significantly strengthen your position. If Motability or the dealership are withholding footage or providing conflicting accounts regarding the alleged damage, you are entitled under the UK GDPR to request full disclosure of all data held about you. This includes inspection reports, internal correspondence, and any visual evidence.

Given the delay and apparent deflection in response to your Subject Access Request, it would be appropriate to escalate the matter as a formal complaint. When doing so, ensure you include a clear and concise timeline of events, your supporting documentation, and a specific request for resolution. You may also consider engaging Motability’s dispute resolution service or seeking independent legal advice should the issue remain unresolved. However, based on the strength of your evidence, it is reasonable to expect a satisfactory outcome through the formal complaints process.

The fact that the vehicle was signed off at the point of return, and that you hold documentation verifying its prior condition, substantially undermines any retrospective claims of damage. Your intention to protect your reputation is fully understandable and entirely legitimate. I wish you all the best with this.

WelshBlue

Great post above by @MW123

I hope you get to clear your name, all sounds pretty suss from the dealer onwards

When my wife was on DLA we returned a car to Motability. 6 months later she was receiving letters from West Yorkshire police to name the driver who was caught on camera speeding 3 times. That took longer to sort out than it really should have in retrospect

Wouldn't be so bad but the furthest North I've gone is Manchester 😁