motabilty car scheme return policy inspection on my car signed off after 42 months
hello am new on here and need some help
i have been on the motabilty car scheme for 12 years plus
and have allways did what they said and have allways been weclome and given gcb every renewal bonus
i returned my vw golf gtd in may
i have had it 3 plus years . i dont smoke or have no pets in my car
i returned my car when i explained that the car i was looking for was not on the site yet
i test drove other cars but i was not impressed regardless to say i had to mot my car and then drive it to lookers newcastle for the 4th recall it was passed for mot and sent to get fixed its has allways had elm issues its had3 streering wheels
i filled it up with ad blue got the 2 keys the booklet and the parcel shelf put the 200 miles worth of fuel in it on returning it
the guy at lookers went out and checked the milage as i had a lift of someone parked next to it
he took the millage and i asked him if it was ok he said yes and he showed me that it was signed off after a few minutes
i was aware of wheel rash and a small dent in the rear door passenger side
i am wanting help to understand what the return policy is because i am now suspened from the site i had ring up motability opperation to disscuse the issue
i have applied for gdpr sar on the data they have on me its been 3 months of been passed from pillar to post
they are saying that every pannel was damaged even the mirrows were hanging off the direct line insurance said it was ok but didnt know were it was
motbility says i had dropped it else were sliver link vw group
i have cctv recordings of it the day before it was took back i had the rac out to check it over as it had smoke comming out of the bonnet and a low coolant light on the dash along with eml light on and a warring on flat tyre 2 psi down and other issues
the rac man was happy for me to drive it to claer the gernic codes i have all the emails and texts
to cut to the chase i did not damgage what they said basically every thing on the car, nsf pannels osf pannels i have got photos and cctv footage but for some reason they are not releasing there the footage and by law they must
and i have read that soon as they sign it off it not my problem
i have had to go over the hire cars with the company they used and tick all the boxes of all the damage before and after i have used it and i have never had any issues with hire company
i have ptsd and mental heath issues as well a hart diease and diabetes
i can afford to pay for the damage if i have done it but i have nt
am not even interested in the scheme even though i paid a big lump sum upfront and give them my entitlement for 42 months and paid the tax on fuel 44000 miles
i have kept people empoloyed at the garge and insurance company as well as motabily and the opperations as well as the people who made the car as well as the dealership
i dont know what i have done but i can prove it was not the damage for sure
i only want to clear my name
its was late friday on a bank hoilday week end and the guy that signed it off was not the person that contacted me any help would be appreciated
thanks andy
Comments
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Hey there @SHEdevil666 and welcome to the community.
That sounds like quite the rollercoaster there, I'm sorry they're making things so hard for you. I'd suggest getting some legal advice regarding all of this as I fear it's not something we could comfortably help with.1 -
Great post above by @MW123
I hope you get to clear your name, all sounds pretty suss from the dealer onwards
When my wife was on DLA we returned a car to Motability. 6 months later she was receiving letters from West Yorkshire police to name the driver who was caught on camera speeding 3 times. That took longer to sort out than it really should have in retrospect
Wouldn't be so bad but the furthest North I've gone is Manchester 😁
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thank you for your help
i have contacted lookers newcastle vw
only to be told that it was explianed to me months ago about the damage to my car but its now has more damage on one area and no damage where it had ?
i have 11 pionts off damage on one report over the phone all logged and recored with referance numbers then it went up to 13 all refs and recored now its 10 with the parcel shelf missing ?
iam still yet to recive any subject access request dating back from may i have sent lots of reminders all on my email account
i have been offered by motabilty to escalate the promble but iam confussed because they were telling me to contactact direct line insurance to deal with it
who said that the car was ok and ring up the dealership in newcastle who told my to ring up motabilty who said i have to ring the insurance again who then told me that they have been instructed that motabilty opperation s that the car was damaged but they dont know were it is ?
then statered to asked me questions that at best were very confusing and missleading me to the point i had to ask him if he was taking advantage of me due to my vonerbility and leading me into a false sence of surcurity in which he replies if it comes to that futher down line and it turns out i have then am sorry
all of which will be obtainable as its recored
the problem is that it is now 3 months now that i requested that i wanted my sar gdpr footage and i am still no fruther i have been asked to travel 11 miles each way to seee the man at lookers that has sent me some derogatory replys
via email basically saying the he is judge jury and executioner and his word is god
all i ask for is the pictures of the car time stamped and dated when i droped the car off
as i know that i would never return the car in the various states that they said
i have no idea why iam been subjected to this and i would have paid the excess on the damage via insurance if it was true
it is really effecting my mental health and proba;;y other issues i have
i am now getting the money for the car paid to me but if i log in into the motability account am still not able to to place a new app;ication as there is an issue with my current lease
that needs resolved
my lease ended in may 23 2025?
sorry about the long winded reply i just want a straight reply to the reason
i should not be expected to do all the investigating and research as i am not cappable of doing its not fair or wright i am dylexic so sorry if this is so hard to understand
thank you all andrew
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