Pip video tribunal

Lanson66

I had a text message from DWP stating that they had written to me regarding my award and to expect the letter in the next 2 weeks, as I have already heard a call last Wednesday asking if I was ok with a lump sum and checking bank details I assume that my back payment has been processed and simply waiting for the bacs payment to appear, is this a reasonable assumption?

OverlyAnxious

https://forum.scope.org.uk/discussion/comment/1078064#Comment_1078064

Sadly not. Sometimes they ask this where no award is given/changed and no backpay is due. It is just a standard call read from a script.

Lanson66

I won at tribunal, the message says my successful pip award, obviously you are confused but thank you for trying

OverlyAnxious

https://forum.scope.org.uk/discussion/comment/1078105#Comment_1078105

I'm not confused. That call is made to people who both do and don't get backpay. It cannot be used to confirm that a back-payment has been processed.

Lanson66

well I think it’s a little bit cruel having won my tribunal and for DWP to call me checking my bank details and asking if I can manage a lump sum saying that the payment would be in my account in 7 to 10 days and then text saying my successful pip award letter is on its way!!!

luvpink

https://forum.scope.org.uk/discussion/comment/1078110#Comment_1078110

Its standard practice, nothing cruel about it.