my young lady who received me on the first visit to the job centre UC ID proof freely admitted to not knowing things but equally didn’t want to disturb anyone she felt did know ,to find out . she seemed quite young . Are job centres educating these younger members of staff adequately ? this was my one and only first visit they failed to meet my needs to a greater extent . Or - ought I to have waited to see a more senior member of staff ?and do we have a right to expect all staff will endeavour to answer our questions as and when they are asked ?
