£20 shop voucher available for sharing experiences with the tribunal

ProfChrisGill · March 2

Hi, my name is Chris, I am a researcher at the University of Glasgow researching whether the social security tribunal meets peoples' needs.

The project is about trying to make tribunals better and helping to make sure they meet the needs of those who use them.

I would love to hear from forum members who want to share their experiences about this. It would involve a 15-30 minutes phone or online call. A £20 shopping voucher is available as a thank you to all who take part :-)

This flyer gives you the basic information and more detail is below. Do get in touch if you would like to share. I would really appreciate the chance to speak with forum members.

User-focused tribunals.flyer.Tribunal.Services.20.02.2026.pdf

Further details

Name of study: Understanding and Developing User-Focused Tribunal Hearings

Description of research: The research is about whether tribunal hearings meet the needs of those who use them.

What is the purpose of the research? The purpose of the research is to find out about people’s lived experience of tribunals and identify whether tribunals could do more to meet people’s needs.

What is the method of the research? The research involves taking part in a 15 – 30 minute interview, over the telephone or online. Taking part is completely anonymous. We can offer those who take part a £20 shopping voucher as a thank you.

Who will conduct the research? The research is conducted by researchers at the University of Glasgow (Prof Chris Gill, Prof Tom Mullen, Dr Jo Hynes, Dr Fanni Gyurko).

What personal data will be collected? We will collect your name and contact details. If you share details of a disability or health condition with us, we will store this information completely anonymously (in a way that can’t be linked back to you).

How will that personal data be stored and how long for? We will store personal data until the end of the project (December 2026).

How will members participate in the research? To participate in the research please respond to this post, or email fanni.gyurko@glasgow .ac.uk or text/ WhatsApp us at 07999475596