booked for a second call for 15 minutes 'to discuss information already provided

Slambango
Slambango Community Member Posts: 9 Listener
edited June 4 in Universal Credit (UC)

Hi

I have just had a UC Claim Review telephone call that seemed ok, although they did query some payments i received ( survey rewards). I supplied them with additional information requested regarding my tenancy but have now been booked for a second call scheduled for 15 minutes 'to discuss information already provided'. Anyone else been through this and any tips on what to expect please? Thanks

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  • Mary_Scope
    Mary_Scope Posts: 5,199 Scope Online Community Children and Family Specialists

    Hi @Slambango and a warm welcome to the community from me!

    I'm just going to change the title of this post so hopefully members who have received the same second call will see this and share their experience with you. Hope that's okay.

    It's lovely to have you here and I hope you enjoy your time on the community😊

  • Slambango
    Slambango Community Member Posts: 9 Listener

    Ok thanks

  • Holly_Scope
    Holly_Scope Posts: 6,351 Online Community Team

    Hi @Slambango when's you call booked for? It sounds like it's just a quick call to check off some standard questions. 😊

  • Slambango
    Slambango Community Member Posts: 9 Listener

    Hi Holly, its tomorrow. Thanks, I hope you are right, I was just concerned as it was a second call and I have provided them with everything that I have asked for.

  • Rachel_Scope
    Rachel_Scope Posts: 4,221 Online Community Team

    I'm sure it'll be nothing to worry about @Slambango. If you're happy to, could you let us know what it was about please? It could be useful for other members. Try not to worry too much.

  • Slambango
    Slambango Community Member Posts: 9 Listener

    Hi Rachel, they wanted 4 months of PayPal statements. I can't uderstand why they couldn't have just sent me a message rather than an arranged call. I sent the statements back on Wednesday 10th and I have yet to hear back from them. This has so far taken 7 weeks! Is that normal?

  • Rosie_Scope
    Rosie_Scope Posts: 8,926 Online Community Team

    Hi @Slambango, Rachel isn't working today but I hope you don't mind me replying instead ☺️

    7 weeks is a fairly long time for a review, but not too unusual considering they've asked for extra details. I appreciate that it must be frustrating for it to be dragging on though, it's not nice to have to think about it for so long.

    You could try popping a question on your journal to see if they can give you any updates. Hopefully you'll hear back soon and can finally relax!

  • Slambango
    Slambango Community Member Posts: 9 Listener

    Thanks Rosie, I will try that!

  • Slambango
    Slambango Community Member Posts: 9 Listener

    Hi Rosie,

    I followed up with them and they sent the following:

    You have received additional income for tasks completed online - this needs to be reported on the account as such. As the amounts are below your work allowance of £427 they will not impact your payments but they still need to be reported.

    I replied explaining that I am not employed by anyone and just fill in survey as and when.

    They then sent the following:

    Your Universal Credit Claim Review is now complete.

    Following our review we can confirm that:

- your Universal Credit payment remained the same, but you still had changes to your claim.

If you disagree with a decision, you, or someone who has the authority to act for you, can phone us or use your journal to request a written explanation. Do this within one month of receiving this journal message.

    What does this actually mean to me, please?

  • Rosie_Scope
    Rosie_Scope Posts: 8,926 Online Community Team

    That was fast @Slambango! Good to read that they've completed your review finally.

    Did you report any changes during your review, like address changes or changes to your bank account? If not, they may be referring to the fact that you're making a small amount of income from your surveys. If you're not sure, you could always reply and ask them what they mean by 'changes to your claim'.

    It sounds like they'd like you to report your survey rewards as income going forward which you can do through your journal. But it shouldn't affect your payments in any way as you likely won't be earning enough for them to deduct anything.

  • Slambango
    Slambango Community Member Posts: 9 Listener

    Hi Rosie,

    Yes it was!

    I reported a number of additional health issues during my review but nothing else. I have messaged them to explain what they mean regarding changes to my claim and what that means to what I receive. No reply so far from them.

  • Slambango
    Slambango Community Member Posts: 9 Listener

    Hello,

    I received a reply today and it said '

    This has not affected your claim but you stated some survey work etc - this was then captured by the review team.  No change has been made to your claim in relation to payments

    I assume that I am ok going forward?

  • Rosie_Scope
    Rosie_Scope Posts: 8,926 Online Community Team

    @Slambango Yes, sounds like it's all sorted and you can continue on as you are ☺️

  • Slambango
    Slambango Community Member Posts: 9 Listener

    Great! Thanks to you all for your help over a very stressful period.

  • Sarahlou82
    Sarahlou82 Community Member Posts: 3 Listener

    Hi, just wondering how the second call went? Our review has been going on for months now. We had our review calls about a month ago. In mine they asked for a couple of missing joint account statements which I immediately sent (oversight) one of which is never used. The other statement has nothing new than the ones I already sent for that account. Now they have booked my a 15 min appointment on Thursday.

    This is making me so ill, I'm having real problems regulating my thoughts.

    Thanks

  • SheffieldMan1976
    SheffieldMan1976 Posts: 3,138 Connected

    @Slambango Don't be doing those online surveys, they alledge you get paid for them but it's pennies, not worth all the fannying about they require.

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