booked for a second call for 15 minutes 'to discuss information already provided

Slambango
Slambango Community Member Posts: 3 Listener
edited June 4 in Universal Credit (UC)

Hi

I have just had a UC Claim Review telephone call that seemed ok, although they did query some payments i received ( survey rewards). I supplied them with additional information requested regarding my tenancy but have now been booked for a second call scheduled for 15 minutes 'to discuss information already provided'. Anyone else been through this and any tips on what to expect please? Thanks

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Comments

  • Mary_Scope
    Mary_Scope Posts: 4,888 Scope Online Community Children and Family Specialists

    Hi @Slambango and a warm welcome to the community from me!

    I'm just going to change the title of this post so hopefully members who have received the same second call will see this and share their experience with you. Hope that's okay.

    It's lovely to have you here and I hope you enjoy your time on the community😊

  • Slambango
    Slambango Community Member Posts: 3 Listener

    Ok thanks

  • Holly_Scope
    Holly_Scope Posts: 5,815 Online Community Team

    Hi @Slambango when's you call booked for? It sounds like it's just a quick call to check off some standard questions. 😊

  • Slambango
    Slambango Community Member Posts: 3 Listener

    Hi Holly, its tomorrow. Thanks, I hope you are right, I was just concerned as it was a second call and I have provided them with everything that I have asked for.

  • Rachel_Scope
    Rachel_Scope Posts: 3,893 Online Community Team

    I'm sure it'll be nothing to worry about @Slambango. If you're happy to, could you let us know what it was about please? It could be useful for other members. Try not to worry too much.

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