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Special Assistance at Heathrow Airport

nigel_dtanigel_dta Member Posts: 4
edited June 2014 in News and opportunities
Hi have you travelled through Heathrow Airport in the last 12 months?
Did you use the ‘Special Assistance’ service?
Were there any problems?
If so I’d like to hear them! On Wednesday 28th March I will be holding a customer forum near Heathrow, which will enable you, our customers to tell us of any issues you have had. This also represents an opportunity for us to show you the work that we continue to do to improve the service.
I am the Disability Traveller Advocate working for Omniserv at Heathrow Airport, we provide the Special Assistance service that allows passengers with a disability to be assisted while at the airport.
If you are interested in attending the forum please let me know as soon as possible. If you are not able to attend but would like your views known then please PM, email or ring me.

Nigel Brown, Disability Traveller Advocate, Omniserv Ltd


  • onmybiketooonmybiketoo Member Posts: 8 Connected
    Nigel, very glad you are doing this, can you square up Gatwick after sorting Heathrow. Biggest problem we always encounter is staff not pre-boarding my husband. Has happened to us at H'Row in the past. He uses the aisle wheelchair to get to his seat and is totally dependant on his wheelchair, not walking wounded. Systems need to identify persons who truly need to be pre boarded. read about latest trip disaster. We often note with irony that the buggies that move people with mobility issues around are not for those persons that need the most help ie totally dependant on their wheelchairs.

    Wish you the best of luck with this.
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