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Disabled transport access in London

I live in North Wales, I use a stick and my balance is not good enough for escalators. I had a knee replacement in January and both hips need doing.
Replies
The TfL website has a page on their website about accessibility and also appears to be updated when there are breakdowns of the lifts.
You can also call, email or write to them if you are planning a journey and need support.
Email address[email protected]
Phone: 0343 222 1234
Textphone: 0800 112 3456
TfL Customer Services
Address details
4th Floor
14 Pier Walk
London, SE10 0ES
A few weeks ago, I was asked to trial a badge with TfL for invisible disabilities, it simply stated 'please offer me a seat' - I trialled it on the tubes and was pleasantly surprised that I was offered a seat every time.
I'm sorry you had such a bad experience, if you head to London again, it might be worthwhile to contact them first so you can plan your visit with less stress for yourself.
Sam
Senior online community officer