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Hi @jabe
I'm hoping I can help here - but bare with me as I'm fairly new on the online community!
There's a really useful resource on this on the Citizen Advice Bureau's website about what this part of the PIP form really means and how to complete it:
https://www.citizensadvice.org.uk/benefits/sick-or-disabled-people-and-carers/pip/help-with-your-pip-claim/fill-in-form/13-going-out/
There are three parts to the going out question - 13a is around needing help to do a route you need well, 13b is around needing help to do a route you are not familiar with and 13c is asking whether you are unable to leave the house due to anxiety. As with all claims, we would always advise that you complete your form honestly and truthfully and from what you have written above, it sounds like you would need to tick no to needing help with familiar journeys (section 13a) however it sounds like for the second question, 13b that you do need help with unfamiliar journeys so you would need to tick yes. There is also a section for you to explain your situation to the DWP in more detail of how your disability affects you for going out.
There is also another resource which many customers have found really useful with how to complete the PIP form and feel a bit more confident with the process, which might be helpful for you:
http://pip-assessment.support/#main-menu
If you need any more information or support please let me know -in the meantime I hope this helps.
Best wishes,
Kirsty
Your more than welcome do let us know how you get on.
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