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Welcome to the community @catsybabe and sorry to hear the problems you are currently going through.
I am glad to hear you have made a complaint, since it sounds like the assessor has made assumptions which should not have been made about your son's autism.
I know a young lady with autism who passed an A level. She was taught on her own as sensory issues meant she could not function with too many people around her. The school got a special dispensation for the A level questions to be changed to centre around her passion, Superman.
Despite this it is extremely unlikely she will ever work or even function within mainstream society. Even the fire alarm for where she was in the school was for the lights to flash as the noise would have rendered her helpless and a physical danger to herself and the staff. Her timetable, including starting and finishing times were set so she had minimum contact with too many other people.
So even if your son had done GCSEs this would not necessarily mean he is able to cope.
Sadly your is not the first case I have heard of where an autistic young person is given no points but plainly would not cope within most working environments. Good luck on your appeal, it sounds like you have a strong case.
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