Tax exemption

sally2106

hi, sorry to trouble but was wondering if you could help me, I've received a letter saying that I owe money for my prescription, I have been on ESA for a number of years now, approx 10, and have always had a tax exemption card.
could you please advise me what I need to do please 
kind regards
sally2106 :-)

CockneyRebel

Are you on ESA(CB) or ESA(IR )?

BenefitsTrainingCo

Hi @sally2106

If you are on income-based ESA, or if you or your partner (if you have one) are on another income-based benefit (Income Support/ income-based JSA/ Universal Credit) then this appears to be an error.

If you or your partner are on income based benefit, just call the number on the letter and explain this. Send them evidence if required.

If you are on contributions based, and neither you nor your partner (if you have one) are getting income-based benefit then it may be correct, Unless you have an HC2 certificate, which is not a Tax exemption, but an exemption from prescription charges.

If this is the case, maybe try speaking to a local Money Advice service, Citizens Advice, or check the Money Advice Service website https://www.moneyadviceservice.org.uk/en/categories/debt-and-borrowing

Hope this helps,

Kind regards,

Mary