Disabled Facilities at Motorway Services
Hi, I am a carer for my ex husband and we travel frequently by car to Scotland. He has MS and uses a wheelchair. Every time we come back I say I am going to do something about the dreadful disabled facilities we encounter at some of the motorway service areas. I am in touch with my MP and her office and doing research and building up a file with the hope of trying to get things changed. It would be most helpful to hear other peoples’ stories of their experiences using motorway facilities.
There are three areas of particular concern (and you could have others)
1) Disabled parking bays seem to have been slowly taken over by electric charging points and these are the ones nearest to the entrance. New disabled spaces are not being provided to replace those taken.
2) Disabled toilets can be extremely poor. Welcome Break seem to only provide one unisex disabled toilet whatever the size of their outlet and this is shared by baby changing. Official guidance says ‘wheelchair accessible disabled toilets should not be used for baby changing’, the reasoning being that this can cause a considerable wait for people with disabilities.
3) The siting of toilets is important. Some services place all their toilets, including disabled, a long way from the entrance meaning disabled people of all kinds, not just wheelchair users but the frail and elderly, are made to negotiate through throngs of people to get to a toilet. Again, guidance says that ‘the time needed to reach a wheelchair accessible toilet should be kept to a minimum’.
So, if anyone has any views/concerns/incidents they would like to share I would love to hear them.