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PIP assessment file lost after spending over 2 hours with assessor!

blysie27blysie27 Member Posts: 14 Listener
I had my initial PIP assessment done on Wednesday with a really nice assessor who seemed to understand my condition. Just had a phone call this morning saying they have lost my report!! I am fuming. I spent over 2 hours answering questions &  carrying out the actions they asked me to do. I have to go back again now tomorrow and do it all again probably with a different person.Has anyone else had this problem?


  • [Deleted User][Deleted User] Posts: 215 Listener
    Take no notice they lost that quick didn't they what's going on there! Gets me thinking. 
  • blysie27blysie27 Member Posts: 14 Listener
  • wildlifewildlife Member Posts: 1,314 Pioneering
    @blysie27 You need help urgently to sort this out. This should not have happened. I suggest you ring the Scope helpline for advice as to where you stand. Under normal circumstances you can cancel one assessment so that might be an option to give them more time to find it. Was it DWP who rang or IAS/Capita? If you do speak to anyone about this get their name and write down what was said and the date and time of the call.  
  • CockneyRebelCockneyRebel Member Posts: 5,257 Disability Gamechanger
    It is rare but I have heard of this happening. In one case the assessor resigned without sending the report. In another the assessor claimed that the laptop was stolen. You should not have to repeat the process but without the report it will be difficult to make a decision. If there is any positive then you already know what to expect.

    Be all you can be, make  every day count. Namaste
  • blysie27blysie27 Member Posts: 14 Listener
    Thank you for your comments. Wildlife it was the assessment company that phoned me this morning. I have phoned DWP to tell them what has happened. Just hope I get an understanding assessor tomorrow and one that understands my condition. The last one was an occupational therapist 
  • MatildaMatilda Member Posts: 2,616 Disability Gamechanger
    The report should be on the assessor's hard drive and therefore the assessment company's IT dept should be able to recover it.  Suggest that you take @wildlife's advice, rearrange your appointment for as late as they'll allow and ask for the IT dept to recover the report in the meanwhile; if they are able to do this, then of course there'd be no need for a second assessment.
  • blysie27blysie27 Member Posts: 14 Listener
    I did ask them in the phone if it would be backed up but they said it hadn’t been saved?
  • MatildaMatilda Member Posts: 2,616 Disability Gamechanger
    This warrants a very serious complaint to the assessment company.
  • wildlifewildlife Member Posts: 1,314 Pioneering
    It sounds like no report was done and the online data was deleted otherwise they'd be looking for a written report and not saying you need another assessment so soon. Definitely you need to put in a complaint for this to be investigated. I suggest you also contact your MP and tell him/her what's happened
  • blysie27blysie27 Member Posts: 14 Listener
    just to update you I have sent an email of complaint to the PIP Assessment service. I will let you know their reply as soon as I hear from them
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