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Hi, my name is Gail2018! Income AND Contribution

I have been to the dentist and shown my benefit papers. They told me I was exempt. I had treatment and a month later a letter arrived with a penalty of £100+ £20.60 for the treatment. I rang the dentist and the NHS no. immediately, paid the £20.60 and appealed the £100. They refused and said it was my fault and I had to pay the £100 penalty, even after I explained the Dentist had seen all my papers. I’m told there are two types of this benefit, income based and contribution based. I never knew this, and neither did the dentists office. They have backed me up an said it is an honest mistake, but I’m really worried about having to pay £100, it will be such a struggle. Anyone else have this problem?
Replies
The dentist should have been aware that only income related ESA enititles you to free treatment and other NHS services
If you are on a low income you can apply for an HC2 certificate
CR
you would certainly think so wouldn’t you! ☹️