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Serco and SMI loans

I am wondering about how you can take up a SMI loan for your 2nd mortgage account that has not been filed with SMI benefit when you refuse an offter for your current mortgage that is much lighter and will be paid off within a year?
Is it true that Secro has no experience in administrating loans and gives poor information?
I have recently communicated with the DWP's complaints resolution team who gave me a different statement about the role of Secro group claining they are very informative. I am so confused but taking great precautions.
Any suggestions for the matter?
Thank you.
Is it true that Secro has no experience in administrating loans and gives poor information?
I have recently communicated with the DWP's complaints resolution team who gave me a different statement about the role of Secro group claining they are very informative. I am so confused but taking great precautions.
Any suggestions for the matter?
Thank you.
Replies
Scope does have a 'page' on SMI, here, https://www.scope.org.uk/smi which you might like to have a look at but, otherwise, please bear with us until our advisors can contact you.
In the meanwhile, of course, if there is anything else you want to talk about, please don't hesitate to be in touch.
Warmest best wishes to you,
Richard
Thank you for your reply.
Yes, the other day I did look at the SMI page and learned more about repayment options. However it does not seem to have the answer to my question. Because I have been experiecning access difficulties with Secro since January 2018 when they informed me by letter about SMI chantes and by phone through BSL interpretation I asked them if I was eligible to SMI loan for my 2nd mortgage account and they said they would like to talk directly with me about options but they refused to give a third party any information, I had to approach Citizens Advice Bureau in bid to resolve the problem. Yet Secro still refused and CAB decied to send my signed consent to the DWP who then confirmed it and arranged with Secro to contact the CAB. But unfortunately they were not very helpful with my query. They appeared so ignorant we decided to seek the local MP's assistance that put the DWP resolution team in touch with us respectiely. The resoltion team were trying to sort out my accessibility need and they said it would not be possible for Secro to meet me face to face. They sugged a telephone appointment is agreed between Secro, the CAB, the BSL interpreter and myself. I provided them with the dates and times. So I will be in the CAB's office next week. The resolution team claims that Secro script is very informative and has some concerns raised about 2nd mortgage which has been missed out of SMI benefit for so many years I aim to swop it with my current mortgage for SMI loan in bid to speed up clearing the debt.
I am worried about other people's claims that Secro lacks experience in administrating loans and provides poor information. I try not to be stressed with the 'complex' situation by joining here.
I look forward to hearing other people out there with the subject.
Best wishes,
PurpleMomma
Sorry I couldn't be more help directly, but, if you'll bear with us' I'm going to try to tag somebody else into this conversation who I think knows more about it. @Geoark Hopefully he will get back to you soon, or point somebody else in your direction.
Warmest best wishes to you,
Richard
Lets wish me good luck!
This link gives you an idea of the chaos.
https://www.advicescotland.com/homeowners-not-receiving-regulated-advice/
Well Serco has now ackowedged some concerns I rasied in personally emailing to the DWP and I shall know the where to go in the next stop after I compete the 4-way telephone appointment on Thursday.
I wanted to let you know that that I will look more properly into your post later becauise my home is currently in a breakdown amid the postpone of Spring and I have got to hand on till Monday afternoon. I cajn't sleep so well and my hands go numb but I am doing workouts to keep warm and follow online.
Am I correct that a SMI loan support takes up to 2 years?