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Hi @Shona1
Turn2us has an explanation that might help for the "plan and follow a journey" section.
We have some useful information about appealing a DWP benefits decision on our website, including some resources on tribunals. You may find the following videos of interest:
https://www.youtube.com/watch?v=67tDSlsityY
https://www.youtube.com/watch?v=tIHjSpNNbQo
https://www.youtube.com/watch?v=2WEvbFVlQOc
I hope this helps!
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