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Capita home assessments
CockneyRebel
Member Posts: 5,257 Disability Gamechanger
One of the things that Capita assessors seem to be doing more frequently is either arriving very earl or not arriving at all but claim they waited fotr 15 mins..
In both cases they then claim that you are not in and return your file. They quote the colour of your front door as proof.
So watch out for a strange car arriving an hour early. If the HCP has not arrived within 5 mins of the appointed time ring DWP and or assessment company, preferably from a land line if you have one, this will give you a time stamp as proof you were at home
CR
In both cases they then claim that you are not in and return your file. They quote the colour of your front door as proof.
So watch out for a strange car arriving an hour early. If the HCP has not arrived within 5 mins of the appointed time ring DWP and or assessment company, preferably from a land line if you have one, this will give you a time stamp as proof you were at home
CR
Be all you can be, make every day count. Namaste
Replies
They did this to me if you remember.However they had made a genuine mistake as the house they described wasn’t by us as all our doors are green.Thank goodness for google maps as DWP checked this and were satisfied it was their mistake. So if anyone gets a mistaken description just confirm with DWP and your case is sent back to Capita without you losing out.
Debsidoo.x
Yes I do remember, one of the reasons I have been looking out for it on other forums. It only seems to be Capita at the moment but they also do a higher percentage of home visits.
For some reason, some HCP's seem to be doing a "drive by" so details are correct. I suspect that they get a payment for a "no show " and can then fit more in
CR
Isn't it disgusting that they would do such a thing and consequently deny people the benefits that they rightly deserve, what is more frightening is these very people work in the NHS and make clinical judgements on patients health everyday, if they can lie about attending a claimants house when they didn't, lie when filling out assessment forms what else are they willing to lie about in their chosen profession.
Rant over.