Find out how to let us know if you're concerned about another member's safety.
DWP Telepone Call 10/10

susan48
Member Posts: 2,222 Disability Gamechanger
I just wanted to share this.
Called DWP ESA was on hold for 20 minutes, just played a game online whilst waiting.
A very nice gentleman answered and was extremely patient as my speech wasn’t great.He said , take your time I’m not going anywhere, I’m here to listen and help you so don’t worry.
He answered my questions and went to find a letter I’d sent, which was really good.
He told me everything I wanted to know in plain English.
I wanted to share this to let people know, who are unsure if to call DWP or not, I was scared, to just be nice, polite and you should get the same in return. Very Very nice man
Afterall they are human too
Called DWP ESA was on hold for 20 minutes, just played a game online whilst waiting.
A very nice gentleman answered and was extremely patient as my speech wasn’t great.He said , take your time I’m not going anywhere, I’m here to listen and help you so don’t worry.
He answered my questions and went to find a letter I’d sent, which was really good.
He told me everything I wanted to know in plain English.
I wanted to share this to let people know, who are unsure if to call DWP or not, I was scared, to just be nice, polite and you should get the same in return. Very Very nice man

Afterall they are human too
Comments
-
It's great to hear you had a good experience!
-
I have had both good and horrid calls with them in the past my most recent call last week was with a really awesome guy, who took his time, listened and told em what I can do and how to go about it, the 2 calls prior to that had been quite awful first woman was so rude I was tempted to hang up and try again, then a couple of days later the woman came across very cold, not willing to listen or communicate in a polite manner. It really does seem the luck of the draw with some of these people. I am glad you had a good call
life is too short to let others make you miserable. -
@fishingmum, I too have had , wouldn’t say bad, calls but conflicting information.
I stayed on the phone this time until he finished writing the notes, I could hear him as he was talking to himself whilst doing so.
The previous ones didn’t even take my NI number and gave very bad advice, could have lead to a fraud investigation.
Thanksfully it’s all sorted, Iv lost some award money but I’m safe in the knowledge Iv done the right thing.
Thanks to the very nice man
Brightness
Categories
- 53.1K All Categories
- 10.4K Start here and say hello!
- 4.8K Coffee lounge
- 4K Disability rights and campaigning
- 1.5K Research and opportunities to get involved in
- 149 Community updates
- 12K Talk about your situation
- 1.8K Children, parents, and families
- 762 Work and employment
- 578 Education
- 1.1K Housing, transport, and independent living
- 1K Aids, adaptations, and equipment
- 277 Dating, sex, and relationships
- 264 Exercise and accessible facilities
- 21.2K Talk about money
- 2.1K Benefits and financial support
- 4.4K Employment and Support Allowance (ESA)
- 12.3K PIP, DLA, and AA
- 2.5K Universal Credit (UC)
- 4K Talk about your impairment
- 1.3K Cerebral palsy
- 676 Chronic pain and pain management
- 700 Rare, invisible, and undiagnosed conditions
- 751 Autism and neurodiversity
- 929 Mental health and wellbeing
- 298 Sensory impairments
Complete our feedback form and tell us how we can make the community better.