Coffee lounge
If this is your first visit, check out the community guide. You will have to Join us or Sign in before you can post.

DWP Telepone Call 10/10

susan48susan48 Member Posts: 2,229 Disability Gamechanger
I just wanted to share this.

Called DWP ESA was on hold for 20 minutes, just played a game online whilst waiting.
A very nice gentleman answered and was extremely patient as my speech wasn’t  great.He said , take your time I’m not going anywhere, I’m here to listen and help you so don’t worry.

He answered my questions and went to find a letter I’d sent, which was really good.

He told me everything I wanted to know in plain English.

I wanted to share this to let people know, who are unsure if to call DWP or not, I was scared, to just be nice, polite and you should get the same in return. Very Very nice man  :)

Afterall they are human too 


  • Lasian_ScopeLasian_Scope Member Posts: 660 Pioneering
    It's great to hear you had a good experience! :)
  • fishingmumfishingmum Member Posts: 562 Pioneering
    I have had both good and horrid calls with them in the past my most recent call last week was with a really awesome guy, who took his time, listened and told em what I can do and how to go about it, the 2 calls prior to that had been quite awful first woman was so rude I was tempted to hang up and try again, then a couple of days later the woman came across very cold, not willing to listen or communicate in a polite manner. It really does seem the luck of the draw with some of these people. I am glad you had a good call :)
    life is too short to let others make you miserable.
  • susan48susan48 Member Posts: 2,229 Disability Gamechanger
    @fishingmum, I too have had , wouldn’t say bad, calls but conflicting information.
    I stayed on the phone this time until he finished writing the notes, I could hear him as he was talking to himself whilst doing so.

    The previous ones didn’t even take my NI number and gave very bad advice, could have lead to a fraud investigation.
    Thanksfully it’s all sorted, Iv lost some award money but I’m safe in the knowledge Iv done the right thing.

    Thanks to the very nice man 
Sign in or join us to comment.