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PIP and "physical problems with public transport" do not count?

Hello,
My daughter has just been told that "physical problems with public transport" do not qualify under the category of "Planning and following a journey" in the Mobility part of PIP. She has a learning disability and balance problems and is terrified of buses and trains. She is provided with a taxi to college by the borough. She was also told that the fact she is provided with a taxi by the borough does not qualify her either. I am so confused by this. Can anyone tell me if this is correct?
My daughter has just been told that "physical problems with public transport" do not qualify under the category of "Planning and following a journey" in the Mobility part of PIP. She has a learning disability and balance problems and is terrified of buses and trains. She is provided with a taxi to college by the borough. She was also told that the fact she is provided with a taxi by the borough does not qualify her either. I am so confused by this. Can anyone tell me if this is correct?
Replies
You can supply evidence to back up why you can't do something and what happens if you don't get that help.
But as an example I am in warden supported accommodation, I was assessed to require it, I receive no care from pip.