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Mandatory Reconsideration phone call
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Scope
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Scope
Tell us what you think?
Complete our feedback form to help us to improve your community.
Scope
Tell us what you think?
Complete our feedback form to help us to improve your community.
Scope
Tell us what you think?
Complete our feedback form to help us to improve your community.
I am so sorry that you have had to go through this. You have Generalised Anxiety Disorder and the DWP would be failing in their duty towards you if they fail to make reasonable adjustments to help you to access the benefits system. This is the import of the Equality Act 2010.
However, the DWP would be likely to argue that they didn't fail to make those reasonable adjustments on this occasion. If they read your case notes, they knew that you would find a phone call difficult, and so they didn't phone you. (However, good customer service would be if the DWP staff member you spoke to earlier had been able to reassure you that no call would be made).
If you are going on to appeal the DWP decision, it might be a good idea to write about your recent experience in your letter or form of appeal. Explain to the tribunal panel how hard it was for you to anticipate the possibility of a phone call. I hope that this will strenghen your appeal and that you win it.
Have you got an opportunity to get advice about your appeal locally? I am wondering whether an organisation like Mind, if they have a group in your area might help.
You need to be sure to write in your appeal which descriptor points you should have scored and why and whether having to prepare to look for work is a substantial risk to your health.
Good luck. Do call the helpline if you feel that you need to talk about this.
Gill_Scope
Scope Helpline 0808 800 3333
Thank you for this long and interesting reply. I hope that your No win no fee person will think that your case is good, or if not that Mind can help (I like that they know about mental illness, therefore they are likely to be able to get the most relevant information into the tribunal arena, as it were).
Anyway, keep us posted here, if you can and if you want to.
Very best wishes
Gill_Scope