Complaint to ATOS that was started in March 2016
virgo12345
Community member Posts: 3 Listener
Made a complaint to ATOS in March 2016 and took over 16 months for them to get to stage 2. Has been with ICE since August 2017. I’ll never give up. These people are paid to deliver a contract and carry out professional assessments. Nowhere does it state they can lie, misrepresent what happened at an assessment, not treat disabled people with contempt and worse than animals. Good luck to other complainants and never give up!
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Comments
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Hi @virgo12345
Welcome to the community!
I'm sure members of the community have been in the same situation as yourself and will contact you soon to offer support
Ami0 -
Hi @virgo12345 and a warm welcome to the community! Thank you for sharing this with us all and I am sorry it has taken so long!! I hope you get there in the end and the community is right behind you. I am sure many community members will be able to relate to your experiences so it is important to bring these things up!
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Also had a complaint about ATOS go to the ICE, took 2 1/2 years altogether.0
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I can relate totally; they just drag their heels, lie, don’t investigate properly and the effect it has upon the claimant only exacerbates their illness. It’s crazy. Really hope the system will change. Doesn’t matter if ATOS changes their name to Independant Assessment, it’s still the same people and ridiculous buildings for disabled people to endure. It’s the health professionals behaviour and attitude that is so incredulous. They picked the wrong mum and carer this time!
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Thanks to you all for your encouragement, it is much appreciated.1
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I'm just about to put on a complaint, having let the previous 2 ( one atis, one capita) 'assessments go - both of those recommendations having been overturn at tribunal.
I've actually put a complaint in direct to the nmc on this one as well,,hopefully her professional body will be more objective than ATOS.0 -
I’m glad to hear other people have complained, we did and got nowhere. Just waiting on confirmation from assessment 8/8 as had HCP report, then we shall get back onto them, got 8 and 10 points February 17 going from high rate DLA, 21 and 16 looks like this time. They must not get away with this!!0
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I also made a complaint to Atos in March 2016, my complaint was accepted by the independent case examiner in April 2018. I have recently been told by the independent case examiner that It is going to take another 4-5 months before I hear anything. 3 years and still waiting for my complaint to be dealt with it’s ridiculous0
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Update: complained to Atos, got nowhere, complained to DWP got nowhere, told to go to ICE, but it’s to late to get them involved as over 6 months. So went to the newspapers to tell story. It’s disgusting what they are allowed to get away with!!!0
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jenn2008 said:@Shlbly it’s shocking that we have a deadline to respond or escalate things but yet they can take as long as they want, unbelievable x
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