Husband in hospital during PIP assessment — Scope | Disability forum
New to the community? Remember to read our community guidelines and our community house rules.
Concerned about another member's safety or wellbeing? Find out how to let us know.

Husband in hospital during PIP assessment

Slouisehockey
Slouisehockey Member Posts: 6 Listener
My husband has recently had to apply for PIP after many years on DLA. He has a number of conditions, broke his back at 15, Diabetis (advanced stage), has had a stroke, he had a heart attack nearly 3 weeks ago and was told he needed a heart bypass operation. He was kept in hospital until they could do the op. Last Wednesday while actually having the bypass operation a capita assessor phoned our home and asked to speak to my husband. I explained that he was currently undergoing a bypass operation and would be in hospital for a few weeks. The assessor said that she had to speak to the hospital, I gave the name of the ward and intensive post op unit. A few days later I phoned capita two see what was happening and was informed they had decided to do a paper based assessment . Today the Nurse in the intensive care word informed my husband that someone from the DWP had phoned asking a lot of questions about my husband,  Had he had a stroke, etc.  She claimed that he had failed to attend a phone interview. The Nurse said that this was information she was not prepared to answer and did she realise that this was a post operative life support ward. The Nurse passed the person form the DWP onto the ward clark. I am just asking advice, what can I do about this, I feel that this is totally inappropriate considering my husband has needed ands still needs oxygen support. I also feel that to lie about his failing to attend a telephone interview when he was in the middle of a heart bypass operation is just unacceptable.

Comments

  • poppy123456
    poppy123456 Member Posts: 23,919 Disability Gamechanger
    Hi,

    I think there maybe some confusion here. You say that they decided to to a paper based assessment? This means that they most likely didn't need to speak to your husband and that after the assessment providers speaking the hospital they most likely had all the evidence they needed to write the report without having to speak to him. It most likely wasn't someone from DWP the nurse spoke to, more like someone from the health assessment providers. Leave it a few days and then ring the DWP to ask if the assessment report has been returned and you may find it has. This doesn't mean that it's bad news. Good luck.
  • Yadnad
    Yadnad Posts: 2,856 Member
    My husband has recently had to apply for PIP after many years on DLA. He has a number of conditions, broke his back at 15, Diabetis (advanced stage), has had a stroke, he had a heart attack nearly 3 weeks ago and was told he needed a heart bypass operation. He was kept in hospital until they could do the op. Last Wednesday while actually having the bypass operation a capita assessor phoned our home and asked to speak to my husband. I explained that he was currently undergoing a bypass operation and would be in hospital for a few weeks. The assessor said that she had to speak to the hospital, I gave the name of the ward and intensive post op unit. A few days later I phoned capita two see what was happening and was informed they had decided to do a paper based assessment . Today the Nurse in the intensive care word informed my husband that someone from the DWP had phoned asking a lot of questions about my husband,  Had he had a stroke, etc.  She claimed that he had failed to attend a phone interview. The Nurse said that this was information she was not prepared to answer and did she realise that this was a post operative life support ward. The Nurse passed the person form the DWP onto the ward clark. I am just asking advice, what can I do about this, I feel that this is totally inappropriate considering my husband has needed ands still needs oxygen support. I also feel that to lie about his failing to attend a telephone interview when he was in the middle of a heart bypass operation is just unacceptable.
    Personally I think that the actions of the assessor were totally out of order. I know I may be wrong but surely after being told that he was in that position they should have either carried on with a paper based review or shelved the case for a few weeks.
    To telephone the ward and to start asking questions of that nature of a nurse who was looking after him smacks of big brother - 'do you know who I am? I want to know the following details of your patient' 

    Totally out of order 
  • wilko
    wilko Member Posts: 2,415 Disability Gamechanger
    Everybody is thinking out of the box here, I expect the nurse asked and did some basic security questions. And also all staff will have had training on telephone enquires from officials' relations ect the hospital will have a protocol for dealing with such phone calls. On the bright side being where he was gave the DWP all the best proveable evidence needed to comfirm his where abouts and current health condition. Good wishes to your husband and hope he makes a full and complete recovery.
  • Yadnad
    Yadnad Posts: 2,856 Member
    wilko said:
    On the bright side being where he was gave the DWP all the best proveable evidence needed to comfirm his where abouts and current health condition. Good wishes to your husband and hope he makes a full and complete recovery.
    Maybe but would being in there give the answers as to which of the relevant descriptors could be proven?

    I was once told by the DWP that being in hospital in fact I was in HDU for weeks during my stay of over 3 months was no excuse in not complying with the return of a document and the supply of further evidence in respect of a DLA claim. The DWP closed my claim down for non compliance.
  • Slouisehockey
    Slouisehockey Member Posts: 6 Listener
    My husband has been very distressed because he doesn't like the Nurse to have to fill it in when she is so busy. It also doesn't give an accurate picture of his 'normal' for example he is needing a lot more physical care than usual but he is not under stress and so doesn't lose his language as he does normally. His blood sugar is constantly monitored which means he is not having hypos. I don't see how it is an accurate assessment.
  • Yadnad
    Yadnad Posts: 2,856 Member
    To be honest neither do I.
    As I have said they should shelve the claim until he is back home whereupon he can be assessed in his normal environment. 
  • mikehughescq
    mikehughescq Member Posts: 7,548 Disability Gamechanger
    Unusually I think everyone has missed the mark here.

    If a HCP finds out a claimant is in hospital they can’t just take anyone’s word for it. They will have rung to verify. No more no less. Had they rung a switchboard it’s doubtful it would have been dealt with correctly. The dates of the hospital stay will be relevant further down the line also of payment is due as PIP ceases when a person is an inpatient. It was a clerical call and the only reason they spoke to a nurse was because that’s the number they were given. They’ve done nothing wrong at all. Overstepping the line, of most likely not being very bright, would have been if they’d rung and asked to speak to the claimant. 

    However, the bigger concern here and one that everyone has missed is that a hospital stay makes it much to separate out those mobility and daily living needs which caused the claim from those which now arise as a result of the issues which sadly put the claimant in hospital. An award based on the back, stroke and diabetes could have been ongoing. Right now the heart attack will allow the DWP to blur the boundaries and make a case for a much shorter award. Not much you can do about it unless you have a phenomenally well presented claim pack etc. That to me would be a bigger concern than a routine clerical call.
  • Slouisehockey
    Slouisehockey Member Posts: 6 Listener
    It wasn't just a check to see if he was there in the hospital. They had a large questionnaire on how his disability affects him. 
  • mikehughescq
    mikehughescq Member Posts: 7,548 Disability Gamechanger
    Which they presumably dropped as soon as they knew it was the ICU. Bigger issue now is the risk of a short award length plus non-payment for any extended period in hospital.
  • Slouisehockey
    Slouisehockey Member Posts: 6 Listener
    I told them as soon as he went into hospital so that was covered before this happened.
  • mikehughescq
    mikehughescq Member Posts: 7,548 Disability Gamechanger
    Varies from person to person but many people are up, speaking etc. within hours of such surgery. I think you’re looking for a crime that didn’t happen tbh. It’s a stressful time but this is a side show in the scheme of things.
  • Slouisehockey
    Slouisehockey Member Posts: 6 Listener
    I don't think anyone is claiming a 'crime' has been committed. I have no problem on them checking whether he is in hospital. I just think it is unwise to base an assessment on a persons post operative condition. I also think someone who is so poorly should not have additional stress placed on them. Just shelving the assessment for a month would have enabled a face to face at home.
  • mikehughescq
    mikehughescq Member Posts: 7,548 Disability Gamechanger
    I fear you may have missed my point. This is a normal clerical process. If someone was in with two broken legs there would be little issue. As soon as they’ve confirmed what you’d said they back off, which is as it should be. 
  • Slouisehockey
    Slouisehockey Member Posts: 6 Listener
    They didn't back off, they asked the Nurse on the ward to fill in a long form about how his conditions affect him. 

Brightness

Do you need advice on your energy costs?


Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.

Fancy a chat in our virtual coffee lounge?

Put the kettle on and have a chat in our coffee lounge with other members. We talk about hobbies, games and anything else you can think of!

Cerebral Palsy (CP) Online Cafe

Here's a new opportunity for people with CP or a similar disability (aged 20+) to get together and chat. The sessions are in partnership with CP Sport so you can find out more and meet people from both organisations.

Are you struggling?

Read our 'Coping with stress, low mood and isolation' support thread for a run-down of ideas on how to banish those blues and feel happier.

What do you think about the community?

Complete our feedback form and tell us how we can make the community a better space for you.

Information about COVID-19

If you have questions about the virus, please read our information and support which includes guidance on benefits, getting food and essentials and Cerebral Palsy.

Back to school this September?

Read tips on how to settle back in and handle any worries you or your children might be having this new term.