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Pip home visit refused

Hi can anyone help please,
My granddaughter has severe anxiety so applied for PIP for her on 10th March and letters took 16 weeks to come and sent straight back the same day.
I had meeting at home along with my granddaughter about 3 months ago to become her appointee in which i now am.
We finally heard from pip on 24th July to say she had an appointment on 6th of August i tried to explain that there is no way she would go due to her anxiety and that we would have to cancel and was there any chance she could have a home visit.
I received a letter about a week ago saying that they could not do a home visit and they will contact us with a new appointment.
Is there anything i can do about this as there is no way she will go to the Consultation Centre, Doctor has also said that my appointment should be at home and they have still not accommodated it.
My granddaughter has severe anxiety so applied for PIP for her on 10th March and letters took 16 weeks to come and sent straight back the same day.
I had meeting at home along with my granddaughter about 3 months ago to become her appointee in which i now am.
We finally heard from pip on 24th July to say she had an appointment on 6th of August i tried to explain that there is no way she would go due to her anxiety and that we would have to cancel and was there any chance she could have a home visit.
I received a letter about a week ago saying that they could not do a home visit and they will contact us with a new appointment.
Is there anything i can do about this as there is no way she will go to the Consultation Centre, Doctor has also said that my appointment should be at home and they have still not accommodated it.
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