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pip letter for claiming road tax

can anyone please help . i took all the paper to post office for my road tax. i was told the letter from the dwp was not the right one.
i rang the dwp they sent me out the letter i thought i needed. yet again the post office said it was not correct . to be fair it was the same letter as before just a new one .
the letter says ''your statement of entitlement
dear mrs ????
thank you for asking for a copy of your pip statement.
your statement shows of your pp award.it also shows which rate you ve been awreded along with the start date and end date .
the post of says i need a certificate.
is they anyone here with one that they have used for claiming raod tax ...if so can you tell me what i need to ask for when i re ring the dwp . thank you
i rang the dwp they sent me out the letter i thought i needed. yet again the post office said it was not correct . to be fair it was the same letter as before just a new one .
the letter says ''your statement of entitlement
dear mrs ????
thank you for asking for a copy of your pip statement.
your statement shows of your pp award.it also shows which rate you ve been awreded along with the start date and end date .
the post of says i need a certificate.
is they anyone here with one that they have used for claiming raod tax ...if so can you tell me what i need to ask for when i re ring the dwp . thank you
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