You can complain about poor service or delays.
You may want to complain if:
If you complain, you may be able to get:
Start your complaint by contacting the Department for Work and Pensions (DWP).
The best way to start a complaint is to write to the DWP. You can use the address at the top of any letter you have about your Personal Independence Payment.
You can also start a complaint by phoning the DWP. Remember to keep a record of when you call, who you speak to and the reference number for your complaint.
You will need to tell the DWP (in your letter or phone call):