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How long it takes to procces after call

Hi everybody
i wanna ask my key worker call them up esa people on 19 september done disibility premium she said is for extra money now new way they doing it form over the phone and the lady on the phone say i wont get paid 7 days and i should send on line doctors note or sick note so my doctor give a letter saying my diagnosis.. thats relating esa and pip whats the res i dont know but she did ask when is my pip so it today i still got paid ussual amount.. I wonder if they will pay extra on my next esa payment and on next pip payment.. Or they pay me after seven days like she says on phone.. Cos i got today my pip and was same amount i get every time.. And i wonder are also backdate anything or not.. Pls if some one knows gove more news.. Thank u

Replies
I got may key worker to call esa again and they say by next wednesday the money will be in..
Now is the money will be in from the day my key worker call them or be also backdated from when i got diagnosed with schizofective disorder wich is last year.. Can they backdated like for year? Sorry to be ignorant like this asking stuff but i dont know how works
Talking about it why would the men on phone say such a think the money will be inn by next wenesday what could he mean by that. He should say it takes few weeks to process the claim