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Heating stops at 25.

MisscleoMisscleo Member Posts: 646 Pioneering
edited October 2018 in PIP, DLA and AA
My aunts has had a new boiler fitted. It wont go higher than 25.
She is 95 and after 6pm her home is getting too cold.
Family have phoned the company. They wont answer any of us.
Anyone know what we can do to get sorted before the winter comes ? 

Replies

  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Hi,

    Do you mean the room thermostat won't go any higher than 25 degrees? They usually go much higher than this.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • atlas46atlas46 Member Posts: 827 Pioneering
    Hi

    They should have left an instruction booklet for the boiler.

    Modern boilers have programmable temperature controls, so you need to check which program has been set.

    I would keep calling the outfit who fitted it.

    Let us know how you get on.


  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    I have found that modern boilers don't have temperature controls, at least mine didn't. My heating temperature was always controlled by the room thermostat and the radiator thermostat. Either way, you should still be able to have it higher than 25 especially if it's a new boiler. I agree to the advice to call the person/company that fitted it.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • atlas46atlas46 Member Posts: 827 Pioneering
    Hi

    I am on about a Programm Unit, that replaces the room thermostat.  You can program that for numerous times of day and for several days.

    If it was a simple room thermostat, you would just turn up dail, to the temp you want.
  • mikehughescqmikehughescq Member Posts: 6,002 Disability Gamechanger
    Having anything above 22 is ridiculous regardless of age. The problem lies with the home not the thermostat. 
  • YadnadYadnad Posts: 2,856 Member
    Having anything above 22 is ridiculous regardless of age. The problem lies with the home not the thermostat. 
    I agree. We had a new boiler fitted last year to replace a 10 year old one (10 years is about the limit of a boiler before it starts to lose efficiency). Anyhow the boiler temp is always set at max (whatever that means but the thermostat is set at 20. It is never increased above this as the rooms get far too hot.

    If the poster wants it to run at over 25 then as you say I would be looking at problems with the home and whether it needs insulating both in the walls and rook. Also the windows and doors should all be double glazed as a minimum - some may need to be triple glazed depending where you live.
  • mikehughescqmikehughescq Member Posts: 6,002 Disability Gamechanger
    Generally 20 to 21 is tolerable and 22 starts to cost. Anything above will really cost and may create health and housing issues.
  • MisscleoMisscleo Member Posts: 646 Pioneering
    Natually she has been phoning the company since july. They havnt answered her calls or emails.
    It wont go above 25. But when i came home i put mine on 25 and felt like a baked spud in a microwave.
    I said all of the above to her but had to check wuth others cos i feel cold all the time so i wanted to be fair to her.
    She in a appartment thats only a few years old. Has double glazing new radiators and boiler. in my option its warm enough. So i think its HER thats cold not her home. 
    I dont like the fact that she has no choice cos it could go really cold in jan/feb. 
    I have mine on 18 in the day and 22 in the evening when iv sat. I think the company should  answe enails and calls if only to tell her its HER not the thermostat. And i wanted to know if other peoples are stuck at 25. this a new thing to stop people from wasting energy.
    Must admitted it sounds a good idea to me.
    Many thanks to everyone for their input.
    Now i have to tell my aunt.......
  • MatildaMatilda Member Posts: 2,616 Disability Gamechanger
    The company should answer her calls and emails.  Can you try contacting them?  If they won't respond to you either, I suggest you contact trading standards.  Or Age UK might have some info or advice.

    I'd have thought the heating should be settable above 25.
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Maybe she can buy a blanket or something to wrap herself in when she's sat watching TV? This will also save on her energy bills by just wrapping up. The weather at the moment is extremely mild for the time of year and i find the cold badly. Being cold makes my pain worse but i have hardly put my heating on, when i do i never put my thermostat anymore than 20 degrees. If i did then my bills would be even worse than they already are. Scary thing energy bills these days!
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • TardisTardis Member Posts: 214 Pioneering
    Are you sure the heating is actually on?  Are there any radiator thermostats which might be set too low?  If the room is actually heated to 25c (have you checked with a thermometer?) then that will be the same temperature no matter what month of the year it is.  You don't need to turn up the room temperature as the outside temperature drops!
  • GeoarkGeoark Member, Scope Volunteer Posts: 1,373 Disability Gamechanger
    @Misscleo you mention that your aunt lives in apartment, so is this part of a block or complex? If so she is either a leaseholder/shared owner or a tenant.

    If a tenant she should speak to her landlord and ask if someone can come in and check the settings.

    If a leaseholder/shared owner she would either have a landlord or managing agent who is managing the block. Under this type of tenancy they are responsible for inside their homes, but given her age I would hope they would send someone round to check the settings for her.

    If this was a new build then the company had a contract with the developer and and any warranty would have been with them and passed on to who ever the new owner of the block or managing the block for the deveoper. As such they have no obligations towards your aunt, though I would have expected them to at least email her back and ask her to go through the appropriate organisation/company.

    As mentioned above it should feel the same, as you mentioned you were comfortable in your aunt's home but roasting in yours it does sound as if there is another setting somewhere else restricting the heat your aunt is looking for.

    As an individual I stood alone.
    As a member of a group I did things.
    As part of a community I helped to create change!

  • YadnadYadnad Posts: 2,856 Member
    I know it may well be a stupid comment, but has the lady made sure that the radiators are all turned on, the radiator thermostatic valves are open and the system has been bled?
     
  • exdvrexdvr Member Posts: 314 Pioneering

    Misscleo [email protected]Yadnad…...not a stupid comment at all, in fact very well made points.  I have 2 programmable controllers along with radiator thermostats and it really is a "set it and forget it" system.     Could there be a problem with for example single glazing, draughts, and generally poor insulation?  25 degrees is a ridiculously high setting and she could be paying good money to heat up the street rather than her house.  Has she checked her meter readings to find out exactly how much fuel she's using and at what cost?      Lots of questions that should be easily answered by any proficient heating engineer.  

    Best wishes.                

    Best wishes.

    DLTBGYD

  • MisscleoMisscleo Member Posts: 646 Pioneering
    Yes thats true but i think its been set so she CANT put it higher cos she will expect family to pay bill. And as already said it dosent need to over 20. .ine iznt Many thanks
  • YadnadYadnad Posts: 2,856 Member
    I doubt it. I have just had a look at my digital thermostat and it too will not go above 25. My old one, an analogue one that I changed along with the radiators and thermostatic valves (just over 10 years old so due for a change) goes up to 30.

    I have never ever had my wall thermostat above 20, It clicks on in the winter and doesn't come on in the summer. Even at 20 the whole house is hot and even now with the bedroom radiator off we need a fan to cool the room down at bedtime.

    Goodness knows what it would be like at 25 - we would be cooking!!
  • Gfp1975Gfp1975 Member Posts: 1 Listener
    My mother has an extremely warm, well-insulated house, with double glazing etc, but because she has MS and is not at all mobile and spends a lot of time sitting, she gets extremely cold (her body temperature) and therefore turns the heating up to a much higher temperature than we would normally tolerate. When I remind her how warm it is, she reminds me how cold she actually feels. I can imagine that your mother might feel the same - not that this solves your thermostat problem! Good luck. 
  • MatildaMatilda Member Posts: 2,616 Disability Gamechanger
    I don't have central heating but in a friend's house the mobile control is set for a max of 30c but the house decides for itself when it's warm enough so the actual temp usually is lower.
  • sue66sue66 Member Posts: 124 Pioneering
    Misscleo said:
    My aunts has had a new boiler fitted. It wont go higher than 25.
    She is 95 and after 6pm her home is getting too cold.
    Family have phoned the company. They wont answer any of us.
    Anyone know what we can do to get sorted before the winter comes ? 
    Sounds like it could been set to go off at 6pm which is far to early for the winter months. Ours  goes up to 30 max but 22  to 23 is normally only needed in snow weather.  Does she wake up to it warm enough? If so then must be set to maybe go off to early in evenings?
  • MisscleoMisscleo Member Posts: 646 Pioneering
    Many thanks for that. Ill ask if its going off at say 6pm.

    I think the main problem is the company wont answer any calls or emails. And its been 4 months.
    Iv been there in the summer and thouhht her home is hot then. 

    We cant just get anyone to alter things cos that would invalidate her guarantee.

    Iv told her to go to cab or a councilor.

    Shes not ill so i dont tbink she needs heating above 18 in the day and 20 at night.
    I have said that throws and thick cutains would help. But i think the company should be talking to her. 

  • Pippa_AlumniPippa_Alumni Scope alumni Posts: 5,851 Disability Gamechanger
    Welcome to the community, @Gfp1975!

    That's appalling that you haven't had any response from the company, @Misscleo. If you feel it's worth escalating, there may be a number on some of their previous letters about what to do if you're not happy with a response you've received- or in your case, not receiving a response at all! There's some advice about scaling up a complaint on the Which website.
  • YadnadYadnad Posts: 2,856 Member
    edited October 2018
    Misscleo said:
    We cant just get anyone to alter things cos that would invalidate her guarantee.

    Iv told her to go to cab or a councilor.

    Shes not ill so i dont tbink she needs heating above 18 in the day and 20 at night.

    I don't understand what you are expecting of the company. If they have installed the equipment properly and the boiler takes the water to the correct temperature (as per the temp control at the boiler which should always be set at max) then there is nothing wrong with it. The radiators when hot should be too hot to hold or even touch. If all of that is OK then the problem is either with the thermostat on the wall or the controls on the radiators or has been said it is going on and off at the wrong times. 
    We have our heating set as to max at the boiler and running 24/7. The only control we use is the wall thermostat which controls when the heating should come on and go off depending on how hot you want the home. It is less efficient to have it on a timer as you are telling the boiler to work hard to get it back up to temperature and shut off so it cools down. 

    I have no idea what a councillor could do for you other than give the same advice - by the way I am a town councillor.
  • MisscleoMisscleo Member Posts: 646 Pioneering
    I think my aunt wants the company to explain why she has a STOP on the heating of 25.
    She didnt have a stop before  To me it sounds a good idea as i said it stops the greedy from wasting energy. And she is of "the me" generation over 85. Dosnt like to be told not to waste. After all thats what her familys for,  paying the bills.........but i think the company should tell her why they put the stop on withou t asking her first 
  • MatildaMatilda Member Posts: 2,616 Disability Gamechanger
    Yes, they should.  Did she instruct the company or did a landlord?
  • sarah50sarah50 Member Posts: 119 Pioneering
    @misscleo how hot does she want her home to be? 25• is more than hot enough, if the problem is that it is not getting to that temperature then it may be faulty but could easily be that it is not set correctly. Was she given an instruction manual and can you check the settings for her? If it is just the case that your aunt is taking an attitude that she should be able to turn it up as high as she likes and nobody should tell her different then I'm afraid that's a conversation that the family will need to have with her as it's the same for everybody, modern thermostats only go to 25. Thank goodness she is not in my situation stuck with coal fires and dreading winter. As for the company that installed it I agree they should at least respond. Another poster has already posted a link on how to escalate complaints and it may be that after 4 months with no response it is the way to go. Good luck I hope you can get this resolved for your aunt.
  • littleruthie123littleruthie123 Member Posts: 490 Pioneering
    What an awful company .just wanted too suggest a heated throw  my sin brought me one I love it helps with pain too .and gets lively and warm and low cost too run .has she got insulation?.etc I'm sure there's a warm home scheme available. Good luck x
  • MisscleoMisscleo Member Posts: 646 Pioneering
    My aunt instructed  the compauy herdelf.
    The throw sounds a good idea where did your son get it. Do gou think wed get one off amazon?
    As i keep saying i think 25 is high enough shes been spoit. 
    I put mjne on 25 when i got home.to see how long i could put up it. It was unpleasant and i need heat for the arthritis but 20 was fine.
    However if we were in jan or feb and there wss snow i may see a need for 24. 

    I noticed some say theirs was stuck on 30 so someine must have thought that was too high.

    Iv asked her daughter to contact the ombudsman about the company not aswering calls or emails. I think the company should have saud if they were settung all new boilers at 25.
    She thinks shes the omly 1. Which is why i put her message on.here. now we know some are stuck at 30 and some at 25..

    Many thanks everyone
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    You can buy throws (thick blankets) in a lot of shops. B and M, tesco, asda, lots of places sell them.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • YadnadYadnad Posts: 2,856 Member
    Misscleo said:
    My aunt instructed  the compauy herdelf.
    The throw sounds a good idea where did your son get it. Do gou think wed get one off amazon?
    As i keep saying i think 25 is high enough shes been spoit. 
    I put mjne on 25 when i got home.to see how long i could put up it. It was unpleasant and i need heat for the arthritis but 20 was fine.
    However if we were in jan or feb and there wss snow i may see a need for 24. 

    I noticed some say theirs was stuck on 30 so someine must have thought that was too high.

    Iv asked her daughter to contact the ombudsman about the company not aswering calls or emails. I think the company should have saud if they were settung all new boilers at 25.
    She thinks shes the omly 1. Which is why i put her message on.here. now we know some are stuck at 30 and some at 25..

    Many thanks everyone
    Would you be prepared to let us know the name of this company? By PM if you want to. 
  • MisscleoMisscleo Member Posts: 646 Pioneering
    I will ask her daughter for the name of cpmpany. 
    It msy take  a week or so 
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