Employment and Support Allowance (ESA)
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Under payment contact

I believe I was underpaid when I was moved from incapacity benefit to ESA income related but have since moved house and have a new telephone number.  Do I need to let them know or will they be able to find me as no longer claiming any benefits? 

Replies

  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    I'd contact DWP Monday morning, they open at 8am.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • nicolalnicolal Member Posts: 4 Listener
  • wilkowilko Member Posts: 2,201 Disability Gamechanger
    If you change your address, telephone number, inform all the people you fo business with, DWP, banks, building societies, doctors, dentist hospitals if under treatment credit card companies mobile phone provider. The list goes on but you, we know who we should contact to avoid problems later.
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    As nicolal no longer claims benefits this was most likely the reason they didn't tell DWP the change of address. No need to tell them if you're no longer claiming a benefit.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • nicolalnicolal Member Posts: 4 Listener
    Thanks both!  DWP are the only people I didn’t tell as I no longer claim any kind of benefits. I was lucky that I became well enough to work again and both of my kids became of age and work too! I will contact DWP tomorrow first thing. Is it just a general enquiry number I call? Thanks in advance! 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    ESA helpline number 0800 169 0310.

    Living with a partner that worked, savings/capital other household income are all things they look at when claiming an Income related top up. Other non dependents that lived with you at the time aren't counted.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • nicolalnicolal Member Posts: 4 Listener
    It was just me and 2 kids Poppy when I was claiming with no other income apart from my benefits. I had no savings or capital. Thanks for the number I will ring them tomorrow. Have a good day!
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