If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.
Find out how to let us know if you're concerned about another member's safety.
Find out how to let us know if you're concerned about another member's safety.
Changing assessment centre Capita

lucy14
Member Posts: 34 Connected
Hi
If I ring and request to change my assessment centre will capita rearrange my appointment there and then on the phone...or send out another date.
I live very close to the Coventry centre and they have sent me an appointment for Birmingham.
Thank you.
If I ring and request to change my assessment centre will capita rearrange my appointment there and then on the phone...or send out another date.
I live very close to the Coventry centre and they have sent me an appointment for Birmingham.
Thank you.
Comments
-
Most likely send another appointment letter, if they are willing to change venues. Doesn’t make sense sometimes what should be common sense doesn’t prevail. If they won’t budge get a taxi there and back and claim your exspences stating why you needed a taxi was due to unfamiliar surroundings and an anxiety about travelling so far alone, you know what I mean. Good luck.
-
Hi,You can certainly ask for an appointment in the centre that's closer to you. A lot of the time, first appointments are computer generated so it will give the first available appointment, rather than chose the centre closet to you.If you need a taxi then you do need to ask for this before the assessment because if you request the expenses on the assessment day they could refuse. Fares for public transport can of course be claimed back without any problems.
-
Hi thanks for your replies..
My friend would drive me there or we could get the train..but it would be to much walking for me as there is no parking or an 8min walk from train station...it's really stressing me thinking about it...
Will give them a ring and see what they say x -
Remember that you can only cancel an appointment once, so this will count as a cancellation so think before agreeing to the next one, if they offer you another over the phone.
-
Thanks Poppy so if I don't agree to one over the phone would that count as a cancellation too...
The only time I would have to refuse would be consultant appointment but only got the one before Xmas x -
If you ring to cancel the current appointment then it counts.
-
Thank you all...
My friend is going to drive me..
I am going to put a new post up and ask for tips on being dropped off as the nearest car park is a 2 minute walk but I imagine it would not include getting out of the car park and into the building so would be to much for me ...
Or more like an hours walk..?
-
poppy123456 said:Hi,You can certainly ask for an appointment in the centre that's closer to you. A lot of the time, first appointments are computer generated so it will give the first available appointment, rather than chose the centre closet to you.If you need a taxi then you do need to ask for this before the assessment because if you request the expenses on the assessment day they could refuse. Fares for public transport can of course be claimed back without any problems.
As an example and living in the South East. according to travel time they should be sending claimants from say Ashford in Kent to London. The train takes 45 mins, so provided that the bit either side (home to station and station to assessment centre would take no more than another 45 mins there is no reason why people living in Ashford cannot be seen in North London a distance of over 100 miles in total.
-
Nope, you're still within your rights and you can cancel an appointment once. A lot of people are unable to travel that distance, whether it's physical conditions or otherwise.
-
Maybe, but according to the contract that the DWP have with their contractors it is permissible for them to simply look at the distance factor only.
No consideration as to whether the claimant can actually make that journey is featured in any of the guidance material.
So in a way the contractors are doing people a favour by allocating a centre nearer to where they live - they are not obliged to agree to such a request.
Yes everyone has the opportunity to cancel the assessment for whatever reason. However if the claimant makes reference to EA 10 on the basis that they are requesting it then the contractor has to comply.
I would also point out that this 'one' only change has no basis in law or legislation. It is something dreamed up by the DWP.
-
Thanks for your replies...
I am keeping the appointment my friend is driving me..
Travel time using public transport is just under 90 mins according to their calculations.
-
lucy14 said:Thanks for your replies...
I am keeping the appointment my friend is driving me..
Travel time using public transport is just under 90 mins according to their calculations.
-
Just lol x
-
lucy14 said:Just lol x
-
2 minutes ?
-
What are exceptional curcumstances (Would a train accident thats landed you in hospital 3 months and given you PTSD ????)Be one i b........Hope so this is turning into more off a nightmare every second i canot go near a train let alone travel to Wembly via one
-
I going to be more than sweating and i would be a jibbering wreck ...Wembly is miles away i live in Kent(further away than Ashford)My Dad he is 80 sugested we go call and collect another form (Until i said it was Wembly)Ekkk ?♀️
-
Being run over by a high speed train ?And your friend dying saving you?I seriously canot get on a train watching one gives me a Panic Attack so what do i do get them to spell it out to them that i am likely to end up having a nervous Breakdown or get a Taxi?)My Dad is 80 he can't drive to Wembly ..Would kill us both off plus with a stroke the year after i would be stuffed?
Brightness
Categories
- 55.5K All Categories
- 10.8K Start here and say hello!
- 5.3K Coffee lounge
- 4.1K Disability rights and campaigning
- 1.6K Research and opportunities
- 161 Community updates
- 12.3K Talk about your situation
- 1.8K Children, parents, and families
- 845 Work and employment
- 601 Education
- 1.2K Housing, transport, and independent living
- 1.1K Aids, adaptations, and equipment
- 305 Dating, sex, and relationships
- 270 Exercise and accessible facilities
- 22.4K Talk about money
- 2.3K Benefits and financial support
- 4.5K Employment and Support Allowance (ESA)
- 12.9K PIP, DLA, and AA
- 2.7K Universal Credit (UC)
- 4.2K Talk about your impairment
- 1.4K Cerebral palsy
- 710 Chronic pain and pain management
- 720 Rare, invisible, and undiagnosed conditions
- 774 Autism and neurodiversity
- 953 Mental health and wellbeing
- 315 Sensory impairments
Complete our feedback form and tell us how we can make the community better.
Do you need advice on your energy costs?
Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.