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ESA underpayment next steps

Hello,
My son has been underpaid ESA since 2015/june2018, he took a part time job in July but only managed 3 shifts and was unable to continue so reclaimed ESA on August 10th 2018. When we reclaimed the advisor told us he had never have his medical assessment for his previous claim and was owed arrears. I have been trying to claim these arrears to be told he won't be getting them because he is not entitled to it and sadly he was just overlooked. I am not happy with this and want to fight that decision because if we owed the money they would want it back. please can anyone advise me on the next steps to take.
pam
My son has been underpaid ESA since 2015/june2018, he took a part time job in July but only managed 3 shifts and was unable to continue so reclaimed ESA on August 10th 2018. When we reclaimed the advisor told us he had never have his medical assessment for his previous claim and was owed arrears. I have been trying to claim these arrears to be told he won't be getting them because he is not entitled to it and sadly he was just overlooked. I am not happy with this and want to fight that decision because if we owed the money they would want it back. please can anyone advise me on the next steps to take.
pam
Replies
I'm sorry to hear about what you and your son have been facing. We have some experienced members and benefits advisors here who will hopefully be along to offer some guidance with this.
Pam