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PaulaJTPaulaJT Member Posts: 1 Listener
hi I’m new on here. I have been transferred from High rate DLA for care and mobility to standard rate care and high mobility PIP.
The assessor came to my bungalow assessed me in bed at 930am. Everything we discussed she seemed to understand, but then her decision for the PIP rating was based on-‘observation’ I have 24 hr care with family and Carers as assessed on my care assessment.
I rang saying there was an obvious mistake, I was advised to put it in writing which I did, point for point. 7 weeks later I had not had a reply. I rang and was told it can take 6 weeks there was no letter on record, I had proof of postage and tracking had a signature and address. I had sent it to them with a copy of the letter.
i have rang numerously since to see if they have looked at it yet but can’t get through the ques are so long I get cut off over and over.
We are now another 8 weeks down the line and heard nothing 
has any one else experienced any thing of this?


  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger

    There's no time scales for decisions. It really does take as long as it takes.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • Pippa_AlumniPippa_Alumni Scope alumni Posts: 5,851 Disability Gamechanger
    Hi @PaulaJT, and a warm welcome to the community!

    I'm sorry to hear you're still waiting- it's often the waiting time and uncertainty that can feel most difficult to deal with. As Poppy says, there are no real specific timeframes, but I really hope things move forward for you soon. Please do keep in touch and let us know how you get on!
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