Employment and Support Allowance (ESA)
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Esa Question

hi all. 
Quick question regarding ESA

applied in October assessment phase. Assessed on 1st December found out yesterday support group. However it’s dated from 17th December and payment changes 24th december.
Lady on phone told me it was assessed from 1sr December as support group and I’d get a back payment however the letter confirming contradicts this?
My assessment phase was I believe until 17th so they have kept me on assessment past my actual award date.
Is this normal??   

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