Find out how to let us know if you're concerned about another member's safety.
PIP. Claimed they haven't received renewal

kazzy1
Member Posts: 31 Connected
i am panicking. This morning I received a letter saying they were stopping my PIP and going to Claim back payments as they gave not received my PIP renewal. I posted it along with 52 pages of supporting evidence!
Now they are of course closed over Christmas. What can I do? Surely they need to warn you first that they have not received the paperwork by the last date to send it? I got a reminder 2 weeks prior to the date. I s not it on 26th and it had 7 working days for them to receive it.
Now they are of course closed over Christmas. What can I do? Surely they need to warn you first that they have not received the paperwork by the last date to send it? I got a reminder 2 weeks prior to the date. I s not it on 26th and it had 7 working days for them to receive it.
Comments
-
Hi,They are open on Monday, you'll need to ring them then. It's impossible for anyone to answer your questions on an internet forum.
-
Hello and welcome, they may have received it but it can take 14 days to get onto the system so when you phone they have no knowledge of it plus the Christmas mail. A lot of people send their application by recorded delivery and it is signed for I know it extra cost. But there is little you can do till after Christmas or into the new year. The DWP will not notify you if they have or have not received any information from you it’s up to you the claimant to chase things up, it’s time consuming and frustrating. So enjoy Christmas and start phoning DWP on the 27/12/18 if open for advice and update.
-
Oh it gets better. Yes, they did make an error sending the letter out as they had indeed received the paperwork.
Soooo, 2 weeks later no money. I call again. It turns out that someone had mad an error scanning my paperwork and as a result it was logged as unreturned.
I spoke to a supervisor who apologised and said they would reinstate payments and endeavour to look at my claim as a priority.
Why oh why do we constantly need to chase and check on these government departments? -
kazzy1 said:Oh it gets better. Yes, they did make an error sending the letter out as they had indeed received the paperwork.
Soooo, 2 weeks later no money. I call again. It turns out that someone had mad an error scanning my paperwork and as a result it was logged as unreturned.
I spoke to a supervisor who apologised and said they would reinstate payments and endeavour to look at my claim as a priority.
Why oh why do we constantly need to chase and check on these government departments?I have no idea.
Because of their inefficiency and inability to have more staff the 'customer' is responsible for chasing everything up?
Of all of the years that I have had dealings with the Civil Service (Tax Returns, coding notices, ESA, DLA, IIDB claims I have never had the need to do that. So something has gone seriously wrong in the past few years.
There was a day when you never had the need to retain or ask for proof of posting. It was accepted that what was posted would always arrive within a day or so. In fact using the DWP's own guidance - that when they post anything it is deemed to have been delivered within 48 hours!
Brightness
Categories
- 53K All Categories
- 10.4K Start here and say hello!
- 4.8K Coffee lounge
- 4K Disability rights and campaigning
- 1.5K Research and opportunities to get involved in
- 149 Community updates
- 12K Talk about your situation
- 1.7K Children, parents, and families
- 756 Work and employment
- 577 Education
- 1.1K Housing, transport, and independent living
- 1K Aids, adaptations, and equipment
- 277 Dating, sex, and relationships
- 264 Exercise and accessible facilities
- 21.2K Talk about money
- 2.1K Benefits and financial support
- 4.4K Employment and Support Allowance (ESA)
- 12.3K PIP, DLA, and AA
- 2.4K Universal Credit (UC)
- 4K Talk about your impairment
- 1.3K Cerebral palsy
- 675 Chronic pain and pain management
- 700 Rare, invisible, and undiagnosed conditions
- 751 Autism and neurodiversity
- 928 Mental health and wellbeing
- 298 Sensory impairments
Complete our feedback form and tell us how we can make the community better.
Do you need advice on your energy costs?
Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.