SEnding to DWP UC please support.
Complaints
DWP Universal Credit (UC). Failure to allow implied consent in dealing with supporters of disabled claimants.
Dear Sir,
I act as an agent for my family member with
HMRC (tax Credits), In addition DWP ESA
accept implicit consent to discuss my family members (FM) benefits. These
arrangements are a great support to our FM Why can UC not offer the same supportive arrangment
?
.Some
disabled individuals require help with benefits yet their supporter lives far
distant from them as in our case. Appointee
status is offered with UC . Disabled persons may not want or need to hand
over full responsibility via an Appointee system. . This removes independence and
in some cases is not desirable.
Today your ”help line” staff were unable to assist me to assist my family
member at all. This is rigid a system,
I do not understand why HMRC and ESA can structure a system which supports
disabled people yet Universal Credit cannot.
This comes down again to disabled people
being treated as an ”add on” to the
UC system. These vulnerable disabled individuals with Protected Characteristics are disadvantaged in the
UC system . Under the Human Rights Act they should have all of the rights and
considerations of other citizens and yet they do not.
This is a very important matter. In our
case the disabled FM has a working partner (full time) who has a young child to
care for as well as providing care for the disabled FM. He understandably
cannot take on any more such as being the benefits contact supporter. This
is my role and UC are preventing me from assisting a disabled individual and FM.
I ask that disability organisations raise
these unacceptable disadvantages with policy makers as a review is urgently needed.
Please respond to all issues.
.
