UC do accept a named "agent" or Implicit Consent with supporter of disabled claimant.
SEnding to DWP UC please support.
Complaints DWP Universal Credit (UC). Failure to allow implied consent in dealing with supporters of disabled claimants.
I act as an agent for my family member with HMRC (tax Credits), In addition DWP ESA accept implicit consent to discuss my family members (FM) benefits. These arrangements are a great support to our FM Why can UC not offer the same supportive arrangment ?
.Some disabled individuals require help with benefits yet their supporter lives far distant from them as in our case. Appointee status is offered with UC . Disabled persons may not want or need to hand over full responsibility via an Appointee system. . This removes independence and in some cases is not desirable.
Today your ”help line” staff were unable to assist me to assist my family member at all. This is rigid a system, I do not understand why HMRC and ESA can structure a system which supports disabled people yet Universal Credit cannot.
This comes down again to disabled people being treated as an ”add on” to the UC system. These vulnerable disabled individuals with Protected Characteristics are disadvantaged in the UC system . Under the Human Rights Act they should have all of the rights and considerations of other citizens and yet they do not.
This is a very important matter. In our
case the disabled FM has a working partner (full time) who has a young child to
care for as well as providing care for the disabled FM. He understandably
cannot take on any more such as being the benefits contact supporter. This
is my role and UC are preventing me from assisting a disabled individual and FM.
I ask that disability organisations raise these unacceptable disadvantages with policy makers as a review is urgently needed.
Please respond to all issues.