Did not recieve ESA payment

kathdragon

hi I am really worried and have not slept or eaten anything all weekend,iwas due my esa Friday as usual and there was nothing in the bank ,I am in support group and have been for years, it has always been there, I tried to ring dwp Friday when I realised later in the day but was on hold listening to terrible music for over an hour and did not get through so have spent all weekend anxious and worrying please could someone shed any light on what could have happened.

thespiceman

Hello @kathdragon   Pleased to meet you welcome.

Thank you for joining and sharing. Sorry to hear this have you rang back this morning.

I am one of the team of community champions who help and advise new members who join.

I know there will be some one in our team or a member of our community be able to help and give you an answer.

I hope you get in touch with the DWP this morning.

Please take care.
@thespiceman

poppy123456

Hi,

It would be impossible to tell you when you didn't receive your payment on Friday. If you haven't received it today then you will unfortunately need to ring DWP and ask because they're the only ones that can tell you why.

Pippa_Alumni

Hi @kathdragon, and a warm welcome to the community!

I'm sorry to hear that you're feeling anxious. Unfortunately it's unlikely anybody on the community will be able to tell you why you haven't received your payment. As Poppy says, if there is no progress soon, the best course of action would be to ring DWP and ask. In the meantime, please do look after yourself, and feel free to keep us updated. 

Benistmonk

I can take a guess, did the DWP send you an ESA50 to fill in? If no, it is possible that it got delivered to the wrong address. Then again, they would have sent you a reminder letter to send in the ESA50, chances of both letters going astray are pretty slim.

You have to ring the DWP, yes I know it takes a long time to get through, but you have to wait until someone answers.