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REQUESTING A COPY OF PIP ASSESSMENT REPORT

tricia190tricia190 Member Posts: 9 Listener
I keep seeing that people have requested ( and received ) a copy of their asssessment report . I am puzzled at why , when I was researching this , the information I found from the Assessment Provider is as follows:                                       ''Getting a copy of your assessment report -  You can only request a copy once DWP writes to you with their decision. To ask for your copy you should contact DWP on 0800 121 4433 or textphone 0800 121 4493. We’re not able to provide a copy of the report on the day of your face-to-face consultation''.
Any opinions on this please ?

Replies

  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Hi,

    Yes indeed that's what they tell you. However, if you live in the UK then you can request your copy before a decision is made. Some will refuse to send it, if this happens ring again and speak to someone different, chances are they'll agree to send it to you. I received copies of all my PIP and ESA reports and there's been 7 in total.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • Bevvy7andoverBevvy7andover Member Posts: 38 Connected
    I tecieved mine with my desision letter thought I’d actually got listened to this time —- sadly no desha vuu off to tribunal again! Demoralising and depressing my depression has another knot added!!
  • tricia190tricia190 Member Posts: 9 Listener
    @Bevvy7andover .. When I say  ''I feel your pain''   I know that a lot more people will feel the same and wish you good luck in getting through this 
  • twonkertwonker Posts: 617 Member
    To me this smacks of the DWP not wanting to follow their own instructions.
    It shouldn't be the case that when you telephone them numerous times you do so hoping to find someone who thinks that the rule is stupid and goes against it.
    In my world there are only two choices in life. The rules are there for everyone to follow or the rules need getting rid of.
  • FetlockFetlock Member Posts: 79 Courageous
    edited March 2019
    twonker said:
    To me this smacks of the DWP not wanting to follow their own instructions.
    It shouldn't be the case that when you telephone them numerous times you do so hoping to find someone who thinks that the rule is stupid and goes against it.
    In my world there are only two choices in life. The rules are there for everyone to follow or the rules need getting rid of.
    The rule is that if you want a copy of your assessment report then you're entitled to receive it, and prior to a decision if that's when you want it.
    If a DWP telephony agent says otherwise, ask to speak with their manager.
    Some DWP case workers manning the phones are there only to deal with phone enquiries. If they can't deal with something there and then they have to create a task for someone in the back office to deal with it instead.
    Some case workers manning the phones can deal with queries which may take a little more time. If one of these answers the phone they can print off the assessment report straightaway and pop it straight in the post. If one of the former takes the call then it can be several weeks before the report will arrive.
    Why the DWP prefers to send reports only after the decision is because that report may not be the final report ie sometimes a case manager will go back to the assessment provider with a query which will result in a supplementary report being produced or the original report being amended.
  • wildlifewildlife Member Posts: 1,314 Pioneering
    As far as I'm aware DWP will not amend the original report. The supplimentary report is a PA5 and there is also a PA6 but they don't tell you that. The PA5 results from another assessor looking at your case and if you keep on at DWP to look again you might be lucky as I was and get them to look again and send back your file for yet another assessor to check your case. This is something you can do but will be discouraged from doing not only by DWP but by other posters on here. If you have a long wait for a tribunal why not try and change your award without all the work and stress of a tribunal. Ring DWP and ask to speak to a case manager maybe by waiting for a call back. Ask if they will look again after your MR if you send in further evidence. No guarantees it will work but worth a try. Would be very interested to hear from anyone who's tried this especially as my PIP is up for review in January next year.    
  • tricia190tricia190 Member Posts: 9 Listener
    edited March 2019
    Fetlock said:
    twonker said:
    To me this smacks of the DWP not wanting to follow their own instructions.
    It shouldn't be the case that when you telephone them numerous times you do so hoping to find someone who thinks that the rule is stupid and goes against it.
    In my world there are only two choices in life. The rules are there for everyone to follow or the rules need getting rid of.
    The rule is that if you want a copy of your assessment report then you're entitled to receive it, and prior to a decision if that's when you want it.
    If a DWP telephony agent says otherwise, ask to speak with their manager.
    Some DWP case workers manning the phones are there only to deal with phone enquiries. If they can't deal with something there and then they have to create a task for someone in the back office to deal with it instead.
    Some case workers manning the phones can deal with queries which may take a little more time. If one of these answers the phone they can print off the assessment report straightaway and pop it straight in the post. If one of the former takes the call then it can be several weeks before the report will arrive.
    Why the DWP prefers to send reports only after the decision is because that report may not be the final report ie sometimes a case manager will go back to the assessment provider with a query which will result in a supplementary report being produced or the original report being amended.
    Hi Thank you for the info it is really useful but just to highlight for others who may have come across this when looking at the web site for (as in my area)  Independent Assessment Services here is the link which shows what they are saying :
     https://www.mypipassessment.co.uk/your-assessment/after-your-pip-assessment/ 

    at bottom of page see     ''Getting a copy of your assessment report ''



  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    edited March 2019
    Yes that's what they tell you but as previously advised this is not true if you live in the UK, they will send a copy of the assessment report to you before a decision's been made. I've had 2 PIP assessments for myself and 2 for my daughter and received copies of all reports before a decision's been made. This includes my daughters most recent paper based assessment. I have the report, just waiting for a decision. It's also Independent Assessment Services for my area too but it's not them you ring for the report, it's DWP.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • wildlifewildlife Member Posts: 1,314 Pioneering
    @poppy123456 is correct. I too have had all my reports for me and my son before the decision. I would create like mad if someone refused to send it. The reason IAS and other assessment providers don't want you to see it is to cut down on complaints (only my opinion). You need your report before the decision in case you want to appeal. Asking for it afterwards would limit the amount of time you have to use it for an MR by the time it's sent to you.  
  • tricia190tricia190 Member Posts: 9 Listener
    Thanks poppy123456 and wildlife for your replies 
  • tricia190tricia190 Member Posts: 9 Listener
    An update to my above enquiry , I noticed that I had a message on my phone from DWP saying that they had received the copy the my assessment report last week , so  I telephoned DWP and after being directed through a few different telephone numbers, and holding on the line for a good  15 minutes ( but it was a freephone number ) ,  I finally got to speak to someone and after a few simple security questions i.e National Insurance Number, Date of birth etc the gentleman said yes I have now activated sending out a copy of the report . So ... thank you for all your replies !  We shall see what the report says and maybe give and indication as to wether all the correct information has been forwarded to DWP . The line I got through on is 0800  121 4433   Lines are open 8am until 6pm Monday to Friday
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    When you receive that report, at the back there will be boxes with dots/ticks. Compare them against the PIP descriptors online to see what score has been recommended. Points aren't added in the report because they are just a recommendation but they usually go with the report.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • ajbryajbry Member Posts: 11 Listener
    Silly question! how do you request a copy of your assessment if you cannot call due to pshycological distress? i dnt have an appointed.person although i have daily assistance from my mother. my daughter is 10 so she cnt be an appointed person i had to.leavemy husband due to domestic issues so is there another way i cn get my.report.
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    ajbry said:
    Silly question! how do you request a copy of your assessment if you cannot call due to pshycological distress? i dnt have an appointed.person although i have daily assistance from my mother. my daughter is 10 so she cnt be an appointed person i had to.leavemy husband due to domestic issues so is there another way i cn get my.report.
    Your mother can ring but you will first have to go through the security questions then pass the phone onto her.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • ajbryajbry Member Posts: 11 Listener
    thank you poppy123456. my problem is thr communucation to confirm tbr details. i get easily muddled. i will await my letter. which am dreading. thats another reason ive not requested the report cos if the points are bad on the report i will jst sit and panic even more. i eill think about it but thank you. i have read a lot of your replys to others and u help so.much. so on my behave i want to say thank you i may not have been involved in the discussions but your replys are always informal and never rude. thanks again xx
  • CockneyRebelCockneyRebel Member Posts: 5,257 Disability Gamechanger
    I know that it is hard but if you wait for the decision letter you will only have a short space of time to ask for an MR if the decision is not what you deserve. By having a copy of the report at least you wil be prepared. It really is necessary to have a copy of the report to take your case to MR as this wil show you the areas that you need to address, if you wait for the decision letter it is unlikely that you will receive a copy in time for an MR
    Be all you can be, make  every day count. Namaste
  • tricia190tricia190 Member Posts: 9 Listener
    ajbry said:
    Silly question! how do you request a copy of your assessment if you cannot call due to pshycological distress? i dnt have an appointed.person although i have daily assistance from my mother. my daughter is 10 so she cnt be an appointed person i had to.leavemy husband due to domestic issues so is there another way i cn get my.report.
    Hi , you can also text the same number , 0800  121 4433  to request the copy of your PIP Assessment Report  even if you decide you are unable to call or text them this may be helpful for anyone else reading this thread who needs to know 
  • ajbryajbry Member Posts: 11 Listener
    thank you all for yoyr advise and help xxx
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    tricia190 said:

    Hi , you can also text the same number , 0800  121 4433  to request the copy of your PIP Assessment Report  even if you decide you are unable to call or text them this may be helpful for anyone else reading this thread who needs to know 
    Are you sure about that? I've never heard of anyone texting DWP before because of security reasons it's likely that they may not send the assessment report out this way.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • ajbryajbry Member Posts: 11 Listener
    tricia190 i have tried to send a txt to the number and it wont go through. do i have to do something else..i no online it says textphone is 08001214493 ive also tried this nunber bt they wont send 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    ajbry said:
    tricia190 i have tried to send a txt to the number and it wont go through. do i have to do something else..i no online it says textphone is 08001214493 ive also tried this nunber bt they wont send 
    I really don't think it's possible to text DWP because of security reasons, if you did this then you could be anyone. DWP won't know it's you because there won't be any way to go through security checks. Data protection etc.

    The text phone number you're talking about is for deaf people and not a number that you can send a text message to.

    May i ask how you usually contact DWP and how you started your PIP claim?
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • ajbryajbry Member Posts: 11 Listener
    my ex husband thats now out of the question and for my other benefits am on uc soits all over email..i wrote to them abt why my letter was late(again due to thr domestic issue) and thry sent me a letter stating they would except my forms late.  i did try and yesterday bt the whole waiting made me panic and was too stress full my only.option now is to try when the lines maybe quieter and see if i can do the call cos to get.my.mother as stated i would need to go through security anyway.i hate it bt i will try again. 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Maybe try ringing early in the morning when they open. I must admit, i've rang 4 times in the past month about my daughters review and only once had to wait about 30 minutes for them to answer. Other than that they've answered within 10 minutes. The last time i rang was Wednesday and again i only waited 10 minutes and it was mid afternoon. Hopefully they will answer quickly for you when you try again.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • ajbryajbry Member Posts: 11 Listener
    thank you all..
  • twonkertwonker Posts: 617 Member
    edited March 2019
    wildlife said:
    @poppy123456 is correct. I too have had all my reports for me and my son before the decision. I would create like mad if someone refused to send it. The reason IAS and other assessment providers don't want you to see it is to cut down on complaints (only my opinion). You need your report before the decision in case you want to appeal. Asking for it afterwards would limit the amount of time you have to use it for an MR by the time it's sent to you.  
    The assessing companies have no say in who gets the report or when. Their job is finished when the report goes over to the DWP. The DWP decide when the reports are issued. As for complaints, you have to be on good ground to win. Arguing that what was said at the assessment but not recorded by the assessor or the assessor saying that a physical examination took place when it didn't is basically your word against the assessor. The assessor will always go along with what was reported even though they know it isn't entirely true.
  • wildlifewildlife Member Posts: 1,314 Pioneering
    @twanker  Yes I'm well aware of all that. But it's the assessment companies not DWP that tell you the report won't be available till after the decision hence my reference to them and why they say that.  
  • twonkertwonker Posts: 617 Member
    wildlife said:
    @twanker  Yes I'm well aware of all that. But it's the assessment companies not DWP that tell you the report won't be available till after the decision hence my reference to them and why they say that.  
    They are simply reiterating what the rules are as imposed by the DWP. They have that on their website as that is the most likely place that claimants would look. They are only trying to be helpful in passing on the info.
    Anybody attempting to request a copy of the report from the assessing company would be told to contact the DWP.

    Incidentally the guidance issued to the assessing companies also says that you can ask the assessor at the end of the assessment to read back what the report says. It was also strongly suggested by the report into PIP that the claimant sit alongside the assessor in order to see what is being written. Neither of those are followed out. 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    @twonker are you a previous poster with a new user name? Sorry just curious because some of your comments remind me of someone.....
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • djbantiquesdjbantiques Member Posts: 43 Connected
    The return of Danday.
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Yes Yadnad indeed lol
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • wildlifewildlife Member Posts: 1,314 Pioneering
    @ Twanker said  "They are simply reiterating what the rules are as imposed by the DWP"  So how do you quote from someone's post? Lol  If telling you to wait for your decision before asking for your report are DWP rules why are they happy to send them out before. I too am an old poster in more ways than one and it's always been only the assessment provider who asks you to wait. The main thing is for people to know you don't have to wait. 
  • twonkertwonker Posts: 617 Member
    wildlife said:
    @ Twanker said  "They are simply reiterating what the rules are as imposed by the DWP"  So how do you quote from someone's post? Lol  If telling you to wait for your decision before asking for your report are DWP rules why are they happy to send them out before. I too am an old poster in more ways than one and it's always been only the assessment provider who asks you to wait. The main thing is for people to know you don't have to wait. 
    As many posters on here have said, the DWP do in fact refuse to send the report to you. The advice given is to ring them as many times as you can and eventually you will find someone that doesn't hold with the rule and will send out a copy.
  • TardisTardis Member Posts: 214 Pioneering
    No Twonker, some staff at the DWP refuse to send the report.  Believe it or not, some staff also get other things wrong.  It can be easier, and quicker, to just phone up again and speak to someone different.
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Here we go again.......that disagreement about the assessment report :|
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • wildlifewildlife Member Posts: 1,314 Pioneering

    Just copied and pasted the following from Gov. uk site. This is from the PIP assessment guide Part 1: 

    Who will see the report?

    1.8.20 The consultation report is primarily for CMs, but the claimant has a right to see it and can request a copy from the DWP. In the case of an appeal, the claimant, his/her representative and members of the tribunal will see a copy of the report.

    A timescale isn't mentioned for requesting a copy of the report therefore DWP advisers should not refuse to send you a copy of your report. If they do you can quote the above. 


  • CockneyRebelCockneyRebel Member Posts: 5,257 Disability Gamechanger
    You can quote anything you want to a phone jockey, most won't know or care what you are talking about. If you are lucky the phone jockey might make a note of your query, some might even action sending a report, as long as they have finished doing their nails and picking their nose
    Be all you can be, make  every day count. Namaste
  • wildlifewildlife Member Posts: 1,314 Pioneering
    When I rang and asked for a copy of the PA4 assessment report the adviser didn't have a clue what I was talking about. I had to describe it, like "you know it's what the assessor fills in and sends to you after a face to face". Lol.
  • WaylayWaylay Member Posts: 922 Pioneering
    In Northern Ireland you do have to wait until they send the decision letter, though.
  • classhipclasship Member Posts: 76 Connected
    Can I insist I read what the ATOS / IAS assessor has just written at the assessment? If yes, can anyone supply me with the rules / regulations I can quote to the assessor. 
  • cristobalcristobal Member Posts: 966 Disability Gamechanger
    @clasship - you've p[osted this twice I think...I've updated your other post.
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