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Bizarre pip assessment

helen2019helen2019 Member Posts: 5 Listener
edited March 2019 in PIP, DLA and AA
Whats happened today for my pip assessments is BIZARRE! My PIP assessors a total idiot! Was supposed to have a home assement today. When assessor didnt turn up i phoned the main centre and was told that she HAD visited and HAD done a full assessment today!?when i informed them that she hadnt they didnt seem to believe me and said they would phone me back. Later they phoned back and said the assessor had gone to a house and done FULL assessment because that person had said they were me😂. Some data protection NOT! Why didnt they ask for i.d? And discussing all my private medical history with a stranger who's pretending to be me is not right!?the assessor didnt even realise and SUBMITTED the report! If it wasnt for me phoning up they wouldnt have known about this HUGE mistake!im very ill and dont need this stress ive already had assessment for esa so why do i need another! Just shows what incompetant people they have as assessors. All assessors care about is being PAID! Im now having to wait for another appointment hopefully with someone else  as she should be sacked for total incompetance!

Replies

  • Ami2301Ami2301 Member Posts: 7,447 Disability Gamechanger
    Hi @helen2019 I am so sorry to hear what has happened! Unfortunately, as ESA and PIP are two completely different benefits then they need separate assessments. Keep us updated and let us know if you have any further questions :)
    Disability Gamechanger - 2019
  • [Deleted User][Deleted User] Posts: 587 Listener
    Oh wow, that's pretty bad really! 
  • wilkowilko Member Posts: 2,289 Disability Gamechanger
    You couldn’t make this up really, they have a name and address to go to, a procedure for checking a claimants identity, so where did the acessor go wrong a full investigation needs to be done by the company to bring about reassurance to all those requesting home acessments.
  • ThreesticksThreesticks Member Posts: 128 Pioneering
    This is another outrage. The assessor, has to see two forms of ID from you. Something very wrong with this.
    If you fight, you won't always win. But if you don't fight you will always always lose.
  • twonkertwonker Posts: 617 Member
    It's more than likely that the assessor never saw anybody and decided beforehand to make up the assessment from the claim form. Over and done with within 10 mins and gets paid for it!

    This has happened in the past whilst being secretly recorded in filling out the computer system BEFORE the claimant set one foot inside the building.
  • helen2019helen2019 Member Posts: 5 Listener
    But somethings def wrong because she definately didnt come to my house. When i phoned the assessment centre they said she went to a bungalow and fully assessed me😂.So twonker maybe right and she has just made my assessment up from the paper report i filled in months ago.
    i live in a house. On streetview if you type in my address it shows my HOUSE. Plus she had my phone number and phoned night before asking "is there parking at your HOUSE?"  she must be really stupid to get wrong address and wrong person and do full assessment!! And what about the stupid person allowing the assessor in and pretending to be me ?strange!
    Why cant a report from the hospital where a persons treated for their disability be enough proof instead all we get is more uneeded stress and incompetant unqualified people who cba finding your house to assess us! Money and completing their daily targets to get bonus is all they want and just dont care at all about us.
  • twonkertwonker Posts: 617 Member
    ilovecats said:
    twonker said:
    It's more than likely that the assessor never saw anybody and decided beforehand to make up the assessment from the claim form. Over and done with within 10 mins and gets paid for it!

    This has happened in the past whilst being secretly recorded in filling out the computer system BEFORE the claimant set one foot inside the building.
    Nowadays, the assessors are not allowed to create a new report unless the claimaint has arrived and checked in.
    That wouldn't apply as it was a home visit.
  • twonkertwonker Posts: 617 Member
    edited March 2019
    helen2019 said:
    Why cant a report from the hospital where a persons treated for their disability be enough proof instead all we get is more uneeded stress and incompetant unqualified people who cba finding your house to assess us! Money and completing their daily targets to get bonus is all they want and just dont care at all about us.
    What the diagnosis is or how it is being treated is of no concern to the DWP. The purpose of PIP is purely to assess the impact on your life and matching that impact to the descriptors. Get enough descriptors matched and gain enough points then you get an award. As Brucie used to say, points make prizes.
  • helen2019helen2019 Member Posts: 5 Listener
    Bit like xfactor. Perform and do tricks and get rewarded if they like you..
  • ThreesticksThreesticks Member Posts: 128 Pioneering
    twonker said:
    helen2019 said:
    Why cant a report from the hospital where a persons treated for their disability be enough proof instead all we get is more uneeded stress and incompetant unqualified people who cba finding your house to assess us! Money and completing their daily targets to get bonus is all they want and just dont care at all about us.
    What the diagnosis is or how it is being treated is of no concern to the DWP. The purpose of PIP is purely to assess the impact on your life and matching that impact to the descriptors. Get enough descriptors matched and gain enough points then you get an award. As Brucie used to say, points make prizes.
    It's an outrage, we have to jump through their hoops though, in my case forty five years of medical evidence and I have to go, with cap in hand, and beg too my peers to receive their hand outs, WE ALL pay for in our Taxes anyway. Sixth richest Country in the World, to be treated worse than pet dogs.

    I'd phone the Police on this and tell them someone's stolen you ID and you have proof. Grrr it makes my blood boil.
    If you fight, you won't always win. But if you don't fight you will always always lose.
  • LaughingLollyLaughingLolly Member Posts: 101 Pioneering
     :s simply awful!
    A laugh a day keeps the psychiatrist at bay. 
  • twonkertwonker Posts: 617 Member




    It's an outrage, we have to jump through their hoops though, in my case forty five years of medical evidence and I have to go, with cap in hand, and beg too my peers to receive their hand outs, WE ALL pay for in our Taxes anyway. Sixth richest Country in the World, to be treated worse than pet dogs.

    I'd phone the Police on this and tell them someone's stolen you ID and you have proof. Grrr it makes my blood boil.
    Well let's be honest, surely you don't expect the government to be handing over cash that I have paid in to anybody without first being absolutely sure that they are entitled to it? I would expect a thorough check and assessment first as would most if not all taxpayers.
  • helen2019helen2019 Member Posts: 5 Listener
    So your saying  the professional, specialist and highly trained Drs on the nhs are liars. Obv pip and esa assessors in your opinion are more qualified to overturn the specialists diagnosis of their patients?...
  • ThreesticksThreesticks Member Posts: 128 Pioneering
    Yup, now you're learning .
    If you fight, you won't always win. But if you don't fight you will always always lose.
  • Government_needs_reformGovernment_needs_reform Member Posts: 858 Pioneering
    ilovecats said:
    helen2019 said:
    But somethings def wrong because she definately didnt come to my house. When i phoned the assessment centre they said she went to a bungalow and fully assessed me😂.So twonker maybe right and she has just made my assessment up from the paper report i filled in months ago.
    i live in a house. On streetview if you type in my address it shows my HOUSE. Plus she had my phone number and phoned night before asking "is there parking at your HOUSE?"  she must be really stupid to get wrong address and wrong person and do full assessment!! And what about the stupid person allowing the assessor in and pretending to be me ?strange!
    Why cant a report from the hospital where a persons treated for their disability be enough proof instead all we get is more uneeded stress and incompetant unqualified people who cba finding your house to assess us! Money and completing their daily targets to get bonus is all they want and just dont care at all about us.
    The assessors do not get bonuses.

    Funny that @ilovecats about bonuses, Ive posted a document that assessors can do more than a daily amount they should do. Go over and above, so in affect if a rouge assessor had said they've done an assessment they still get paid. This document shown below is an older one, but I'm pretty sure these offers are still on the table,


    ⬇️
    I created one of the campaign election videos for Labour, and Jeremy Corbyn,
    This is a new version of Emeli Sande, Hope "You Are Not Alone
    I highlighted everything that's wrong with this country from benefits, NHS, UC etc, but now we have to put up with the hate now that is the Tories. 

    You can see the video here.
    https://m.youtube.com/watch?v=P5o8hRHh9IY


  • FitznspatzFitznspatz Member Posts: 45 Courageous
    edited March 2019
    helen2019 said:
    So your saying  the professional, specialist and highly trained Drs on the nhs are liars. Obv pip and esa assessors in your opinion are more qualified to overturn the specialists diagnosis of their patients?...
    Can I have one of these doctors, please? Rarely do I see the same GP at my practice. They are so overworked and the appointments so peremptory I have no confidence that they have an overview of my condition.

    In the hospital the doctors might be exemplary at treating the primary problem but at follow up clinics the chances are high you’ll just see some locum and never get the same person next time round.

    PIP does not concern itself with diagnoses. It is an assessment of how your medical condition constrains you from doing daily tasks. These highly trained doctors might do well inside their hospitals and surgeries but have very little idea of how the condition restricts me from cooking, walking to the shops, getting dressed etc.

    Having said that, I have to say that what you (didn’t) experience Helen displays staggering ineptitude. It is an error of such magnitude as to be, possibly, a sackable offence. It in no way excuses it, but do you have a fairly common surname that, by astonishing coincidence, is shared by the occupant of the house the assessor visited. I am envisaging a scenario where a befuddled elderly resident opens the door to a smartly dressed person saying “Good morning, Mrs XYZ, I’m here to do your assessment. May I come in?” and then the ghastly mess plays out.
  • cristobalcristobal Member Posts: 966 Disability Gamechanger
    ilovecats said:
    helen2019 said:
    But somethings def wrong because she definately didnt come to my house. When i phoned the assessment centre they said she went to a bungalow and fully assessed me😂.So twonker maybe right and she has just made my assessment up from the paper report i filled in months ago.
    i live in a house. On streetview if you type in my address it shows my HOUSE. Plus she had my phone number and phoned night before asking "is there parking at your HOUSE?"  she must be really stupid to get wrong address and wrong person and do full assessment!! And what about the stupid person allowing the assessor in and pretending to be me ?strange!
    Why cant a report from the hospital where a persons treated for their disability be enough proof instead all we get is more uneeded stress and incompetant unqualified people who cba finding your house to assess us! Money and completing their daily targets to get bonus is all they want and just dont care at all about us.
    The assessors do not get bonuses.

    Funny that @ilovecats about bonuses, Ive posted a document that assessors can do more than a daily amount they should do. Go over and above, so in affect if a rouge assessor had said they've done an assessment they still get paid. This document shown below is an older one, but I'm pretty sure these offers are still on the table,


    Obviously if someone has 'made up' an assessment that is clearly wrong.

    However the letter refers to 'seeing more claimants during the day and at weekends' mean that it's really referring to a payment for extra work i.e. overtime. I don't know anyone who would volunteer to carry out more assessments without being paid more. The person who seems to get something that might be called a bonus is the site coordinator who I assume doesn't see claimants..
  • ThreesticksThreesticks Member Posts: 128 Pioneering
    helen2019 said:
    So your saying  the professional, specialist and highly trained Drs on the nhs are liars. Obv pip and esa assessors in your opinion are more qualified to overturn the specialists diagnosis of their patients?...
    Can I have one of these doctors, please? Rarely do I see the same GP at my practice. They are so overworked and the appointments so peremptory I have no confidence that they have an overview of my condition.

    In the hospital the doctors might be exemplary at treating the primary problem but at follow up clinics the chances are high you’ll just see some locum and never get the same person next time round.

    PIP does not concern itself with diagnoses. It is an assessment of how your medical condition constrains you from doing daily tasks. These highly trained doctors might do well inside their hospitals and surgeries but have very little idea of how the condition restricts me from cooking, walking to the shops, getting dressed etc.

    Having said that, I have to say that what you (didn’t) experience Helen displays staggering ineptitude. It is an error of such magnitude as to be, possibly, a sackable offence. It in no way excuses it, but do you have a fairly common surname that, by astonishing coincidence, is shared by the occupant of the house the assessor visited. I am envisaging a scenario where a befuddled elderly resident opens the door to a smartly dressed person saying “Good morning, Mrs XYZ, I’m here to do your assessment. May I come in?” and then the ghastly mess plays out.
    Trust me I'm a Dr, said Dr Shipman :(
    If you fight, you won't always win. But if you don't fight you will always always lose.
  • twonkertwonker Posts: 617 Member
    helen2019 said:
    So your saying  the professional, specialist and highly trained Drs on the nhs are liars. Obv pip and esa assessors in your opinion are more qualified to overturn the specialists diagnosis of their patients?...
    No I am not. It's all a question of qualification. The likes of the NHS staff are trained to diagnose and treat whilst the assessors are trained to assess impact on your life. It's horses for courses.
  • twonkertwonker Posts: 617 Member
    ilovecats said:
    helen2019 said:
    But somethings def wrong because she definately didnt come to my house. When i phoned the assessment centre they said she went to a bungalow and fully assessed me😂.So twonker maybe right and she has just made my assessment up from the paper report i filled in months ago.
    i live in a house. On streetview if you type in my address it shows my HOUSE. Plus she had my phone number and phoned night before asking "is there parking at your HOUSE?"  she must be really stupid to get wrong address and wrong person and do full assessment!! And what about the stupid person allowing the assessor in and pretending to be me ?strange!
    Why cant a report from the hospital where a persons treated for their disability be enough proof instead all we get is more uneeded stress and incompetant unqualified people who cba finding your house to assess us! Money and completing their daily targets to get bonus is all they want and just dont care at all about us.
    The assessors do not get bonuses.

    Funny that @ilovecats about bonuses, Ive posted a document that assessors can do more than a daily amount they should do. Go over and above, so in affect if a rouge assessor had said they've done an assessment they still get paid. This document shown below is an older one, but I'm pretty sure these offers are still on the table,


    As anyone would, work harder to get more work done then you would expect more money for the extra effort put in.
  • susan48susan48 Member Posts: 2,229 Disability Gamechanger
    That’s an absolute breach of data protection. I would seek legal advice 
  • madquasimodomadquasimodo Member Posts: 130 Courageous
    You will find the thread closed if you rock the boat, some people seem all to keen to defend a broken system, I posted a link to the assessment report when the claimant was referred to very poorly, it received a frosty reception, I see a lot of "Thread closed" if you dare to point out the errors in the system
  • [Deleted User][Deleted User] Posts: 587 Listener
    I think it's more to do with people having little spats in those threads and taking them away from the subject that the post was originally about. I don't know though, I'm not a mod/admin.
  • madquasimodomadquasimodo Member Posts: 130 Courageous
    I don't see it as "having a spat with someone" here one person has stated "assessors do not get bonuses"  with some authority, only to be shown totally wrong, I had posted some facts published by the government showing how many asked for MR after being told 90% of claimants are happy, this forums I thought was to help people who had problems with claiming, a lot of the time people seem to be told they were wrong or they didn't understand, there should be more of a lets try and help.

    It is hard as you explain your problem, without giving too much personal information, so the person who thinks they are helping sometimes comes across as unhelpful. The system is flawed and one of the biggest issues is errors by HCP on the PIP2,    
  • [Deleted User][Deleted User] Posts: 587 Listener
    edited April 2019
    I agree with you. People would be put off asking for help after some of what I've read on the forums.
  • cristobalcristobal Member Posts: 966 Disability Gamechanger
     @ilovcats...you are not being unreasonable at all...

    If I remember correctly the message that was posted said that if staff do more assessments then they get paid more. It's overtime and perfectly justified. 

    The person who did get a 'bonus' (according to the email posted) was the centre manager who I assumed didn't carry out assessments..
  • madquasimodomadquasimodo Member Posts: 130 Courageous
    I was replying to WF2k, it was something you wrote but my reply was not aimed at you, if it was I would have quoted at you, I do not wish to argue semantics an "additional £75 per assessment" is a bonus and the extra £50 is another bonus, I would never deny another being paid for their hard work, just because I may call out some incorrect facts does not mean I am saying they deliberately mark people down.
    I will unless banned or the thread marked "Closed" continue to try and help anyone, sometimes seeing where someone has gone wrong may help others, showing you have the same errors on your claim and how you tried to correct them may help someone in the same situation.

    You may take umbrage when I point out some errors with assessment, but I am in no way blaming you personally for every assessors mistakes, to that end should you feel I have blamed you, please accept my apology.
  • susan48susan48 Member Posts: 2,229 Disability Gamechanger
    If someone is employed in any other job they would get paid overtime for extra work done regardless of what that work is.
    So why should the assessors be any different?

  • twonkertwonker Posts: 617 Member
    susan48 said:
    If someone is employed in any other job they would get paid overtime for extra work done regardless of what that work is.
    So why should the assessors be any different?

    ….and there is no problem with management that if their team reach a target of number of cases completed then they too should share in the hard word and overtime that the assessors have done.
  • madquasimodomadquasimodo Member Posts: 130 Courageous
    edited April 2019
    I think somethings been lost here, the post was about someone going to another person and filling the PIP2 form in with somebodies details, time and again mistakes are made which effect people lives, it may seem trivial but when it happens to you it can be devastating, if assessment centres are pushing people to get through more assessments then this can only get worse.
    FYI a lot of people don't get overtime or extra payments, my partner did not, being a keyholder she was called out many times, out of hours without extra pay, and had to stay and cash up, spending hours trying to find out which till had errors because the total cash didn't match, I had to when I was working come in weekends to finish shipments ready for Monday dispatch, in the end I refused to work at weekends, they dropped double time on Sundays.

    If someone can go to a stranger and fill in a PIP2 its no wonder we get report after report that assessors make when filling PIP2 
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