WAITED FOR A REPAIR FOR SIX HOURS THAT TOOK ONLY FIVE MINUTES TO BE COMPLETED
Hell every one. Thought I would like to share this.
I rang my Housing Association on Sunday morning around 7.30 am to ask if some one could come out.
To sort out the boiler. The pressure had gone and had no hot water or heating. In a cold bungalow.
I could not do this because of my disability with my hands.
When I rang the call handler mumbling. Asked him how long be about six hours. I explained my illness and conditions etc. No responsive.
For a repair that took probably five minutes to do.
Asked him to speak up. Several times politely.
I ended up waiting. Waiting and waiting. Around lunchtime a call came through.
My landline has a screen calls on it so this crackling, mobile . Engineer announced dealing with a gas leak else where be along this afternoon.
Now I am beginning to get worried, anxiety setting in. Feeling very cold.
As the hours continued now 5pm no sign he rang lunchtime.
By 6pm rang the call centre of my housing association explained my situation. He will give you a ring. She did apologise added we are very busy to day.
Me thinking hang on only a five minute job. Not for me to say could not any one else be allocated.
He rang at around 7pm . Remember have rang early morning. 7.40 am.
By 7.48pm he turned up to see a distressed, vulnerable cold gent. Shivering and after trying to keep warm with his coat on.
Spent most of the day drinking hot water, eating much as I can but when you cold your mind is numbed.
The main thing after five minutes he had done the repair. Uttered the words this happens every four months as I stressed keeps happening.
Made a complaint yesterday, to the Housing Association.
Yesterday really exhausted cold and not too good.
I feel not happy as this could have been harmed my health.
Also one other point got stressed, rash this morning.
For a Housing Association making a lot of money not good. Did add to this engineer not his fault by the way he is only directed by Housing Association to carry out repairs.
Some one should have said to him how long and then allocated some one else. There responsible.
Did also mention Estate Manager on this estate why have we not got one. As this could have been done by him. Anything like that.
I just wonder if any one else had similar. Like to share and care.
Thank you all for reading.
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